Customer Support Team Lead

Placements24; Cape Town; On-site; ZAR 250,000 - 360,000; Full time

Job summary

Placements24 is partnering with a fast-growing e-commerce platform to hire a Customer Support Team Lead in Cape Town, Western Cape. The role focuses on overseeing daily support operations, guiding a team to deliver exceptional service, and driving initiatives to improve customer satisfaction and retention.

The successful candidate will have strong leadership, superb communication, and a track record of managing customer service teams in fast-paced environments, shaping the future of the support

Job description

About the Role

Our client, a rapidly expanding e-commerce platform, is looking for an adept Customer Support Team Lead to manage their operations in Cape Town, Western Cape. This role requires a proven leader with a strong background in customer service management and a talent for motivating teams. You will be responsible for overseeing daily support activities, ensuring high standards of service delivery, and implementing strategies to improve customer satisfaction and retention. The ideal candidate will have excellent communication and interpersonal skills, with the ability to handle complex customer issues effectively. Joining our client in Cape Town offers a chance to be part of a growing company and to shape the customer support function. We are seeking a resilient and dedicated individual ready to take on leadership challenges.