Customer Support Specialist

Iq Business Group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Johannesburg is seeking a Customer Support Specialist to join its team. The role involves supporting clients and internal teams, managing projects on the research platform, and ensuring the accuracy of data. The ideal candidate will possess strong communication skills, attention to detail, and the ability to troubleshoot effectively. A Matric qualification and at least 1 year of relevant experience are required, with experience in Microsoft Office and Google Workspace being essential.

Qualifications

• At least 1 year of experience in customer support, technical support, research, IT, or project work.
• Comfortable using Microsoft Office and Google Workspace.
• Experience with HTML, CSS, or survey platforms is a plus.

Responsibilities

• Support clients and team members by answering questions and solving problems.
• Set up and manage projects on the research platform.
• Ensure accuracy of data and quality standards.

Skills

Communication

Problem Solving

Detail-oriented

Organizational Skills

Education

Matric

Tools

Microsoft Office

Google Workspace

Job description

We're looking for a Customer Support Specialist to join our team at iqbusiness insights !

If you enjoy helping people, solving problems, and working with systems and data, this could be the perfect role for you.

In this role, you'll support both internal teams and clients by setting up and managing projects on our research platform.

You'll make sure everything runs smoothly, from creating new client accounts to checking surveys and ensuring data is accurate.

What you'll be doing : Support clients and team members : Help internal teams and external clients with their requests, answer questions, and solve problems.

Set up and manage projects : Create projects on the platform, script surveys, test them, upload files, and keep an eye on progress.

Troubleshoot issues : Spot and log any bugs or errors, and help get them fixed quickly.

Handle admin tasks : Manage support tickets and complete regular day-to-day tasks.

Ensure quality : Make sure everything is accurate and meets our standards.

Keep learning : Grow your skills and share your knowledge with the team.

What we're looking for : Someone who can manage different tasks and work with various teams A strong communicator who's good with people A natural problem-solver who enjoys learning new tools and systems Detail-oriented and well-organised Able to work under pressure and meet deadlines A team player who can also work independently What you'll need : Matric (required) At least 1 year of experience in customer support, technical support, research, IT, or project work Comfortable using Microsoft Office (Outlook, Excel, PowerPoint, Word, Teams) and Google Workspace Experience with HTML, CSS, or survey platforms is a plus Relevant certificates are an advantage We're looking for a Customer Support Specialist to join our team at iqbusiness insights !

If you enjoy helping people, solving problems, and working with systems and data, this could be the perfect role for you.

In this role, you'll support both internal teams and clients by setting up and managing projects on our research platform.

You'll make sure everything runs smoothly, from creating new client accounts to checking surveys and ensuring data is accurate.

What you'll be doing : Support clients and team members : Help internal teams and external clients with their requests, answer questions, and solve problems.

Set up and manage projects : Create projects on the platform, script surveys, test them, upload files, and keep an eye on progress.

Troubleshoot issues : Spot and log any bugs or errors, and help get them fixed quickly.

Handle admin tasks : Manage support tickets and complete regular day-to-day tasks.

Ensure quality : Make sure everything is accurate and meets our standards.

Keep learning : Grow your skills and share your knowledge with the team.

What we're looking for : Someone who can manage different tasks and work with various teams A strong communicator who's good with people A natural problem-solver who enjoys learning new tools and systems Detail-oriented and well-organised Able to work under pressure and meet deadlines A team player who can also work independently What you'll need : Matric (required) At least 1 year of experience in customer support, technical support, research, IT, or project work Comfortable using Microsoft Office (Outlook, Excel, PowerPoint, Word, Teams) and Google Workspace Experience with HTML, CSS, or survey platforms is a plus Relevant certificates are an advantage Please note : As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed : credit, criminal, ID and qualification verification IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals #J Ljbffr

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Customer Support Specialist • Johannesburg, Gauteng