Customer Support Service Agent - iGaming

SkyeBiz; Durban; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a proactive Customer Support Service Agent to join their dynamic team in Durban. This role offers a fantastic opportunity for individuals passionate about customer service and the iGaming sector. You will be responsible for providing exceptional support, resolving customer inquiries, and ensuring a seamless gaming experience. Join a forward-thinking company that values innovation and collaboration, where your contributions will significantly enhance customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and enjoy helping others, this position is perfect for you.

Qualifications

• 3 years of customer support experience, ideally in iGaming.
• Strong command of English with excellent grammar and spelling.

Responsibilities

• Provide timely and professional service to customer inquiries via various platforms.
• Address and resolve customer issues related to accounts and gameplay efficiently.

Skills

Customer Support

CRM Tools

Live Chat Software

Problem Solving

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

CRM Software

Live Chat Platforms

Job description

Our client is looking for a proactive, detail-oriented Customer Support Service Agent who is passionate about customer service and iGaming.

Bullet Points

• An exceptional opportunity based in La Lucia, Durban, KZN
• 3 years of previous experience in customer support, preferably in iGaming
• Proficient in using CRM tools, live chat software, and other customer support platforms

The purpose of this role is to provide exceptional customer support by addressing inquiries promptly and ensuring a smooth and enjoyable gaming experience for our clients. We seek a proactive, detail-oriented Customer Support Service Agent committed to maintaining high levels of customer satisfaction. This role is vital in delivering a seamless experience for our clients and players.

KEY TECHNICAL RESPONSIBILITIES :

• Customer Interaction : Provide timely and professional service to customer inquiries via email, live chat, and social media platforms.
• Issue Resolution : Address and resolve customer issues related to accounts, payments, and gameplay efficiently.
• Product Knowledge : Maintain an in-depth understanding of our iGaming platform products and promotions to assist customers effectively.
• Cross-Functional Collaboration : Work closely with internal teams, including technical support and client services, to escalate and resolve complex issues.
• Documentation : Accurately document customer interactions and feedback for tracking and analysis purposes.
• Process Improvement : Identify recurring customer issues and suggest solutions to enhance processes and customer satisfaction.

OTHER BUSINESS RESPONSIBILITIES :

INNOVATION :

• Stay informed about industry trends and company policies to provide accurate and current information to customers.
• Ensure all customer interactions adhere to compliance and regulatory requirements.

COMPLIANCE :

Details on compliance responsibilities can be added here if available.

CAPABILITIES REQUIRED

EDUCATION & EXPERIENCE :

3 years of previous experience in customer support, preferably within the iGaming or technology sector.

SPECIFIC KNOWLEDGE :

Strong command of English (grammar & spelling). Proficient in using CRM tools, live chat software, and other customer support platforms.

Key Skills