Customer Support Representative

Bell Equipment; Pietermaritzburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

A leading company in the heavy machinery industry is seeking a Customer Support Representative in Pietermaritzburg. The ideal candidate will provide technical assistance, ensuring sales budgets are met, and diagnosing customer machinery issues. Applicants must be qualified Earthmoving Diesel Mechanics with at least 5 years of experience, showcasing strong communication and problem-solving skills.

Qualifications

• Minimum of 5 years experience as qualified earthmoving mechanic.
• Good understanding of hydraulic, electrical & pneumatic circuit diagrams.

Responsibilities

• Provide technical assistance and client contact.
• Ensure parts and labour sales budgets are achieved.
• Perform technical diagnosis of customer problems.

Skills

Communication

Public Relations

Report Writing

Resourcefulness

Self-motivation

Understanding of Circuit Diagrams

Education

Qualified Earthmoving Diesel Mechanic

Job description

Job title : Customer Support Representative

Job Location : KwaZulu-Natal, Pietermaritzburg Deadline : July 24, 2025 Quick Recommended Links

• Jobs by Location
• Job by industries

DUTIES :

• Provide technical assistance.
• Client contact.
• Ensure that parts and labour sales budgets are achieved.
• Technical diagnosis of customer problems.
• Provide immediate corrective action or feedback to service staff.
• Installations / machine hand overs including operator training & maintenance training.
• Commissioning of components.
• Condition assessment of Bell machines in the field.

REQUIREMENTS :

• Applicants must be qualified Earthmoving Diesel Mechanics.
• Good communication, Public Relations & report writing skills.
• Must be resourceful & self motivated.
• Good understanding of hydraulic, electrical & pneumatic circuit diagrams.
• Minimum of 5 years experience as qualified earthmoving mechanic.
• Customer Service jobs

Create a job alert for this search