Customer Support Representative

The Legends Agency; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Cape Town is looking for a Customer Support Representative to ensure customer satisfaction and resolve inquiries promptly. You will serve as the first contact for customers, assist with orders, and collaborate with internal teams to enhance customer experiences. This role requires strong communication skills, problem-solving abilities, and at least 1-2 years of experience in a customer-oriented environment.

Qualifications

• 1-2 years of experience in customer support or retail.
• Strong organizational skills and attention to detail.
• Familiarity with CRM or helpdesk software is a plus.

Responsibilities

• Serve as the first point of contact for customer inquiries via email, phone, and chat.
• Address and resolve customer concerns promptly and professionally.
• Collaborate with logistics for shipping and inventory-related inquiries.

Skills

Problem-solving

Conflict resolution

Communication

Organizational skills

Empathy

Education

Degree or diploma in Business or Communications

Tools

CRM systems

Microsoft Office

Job description

Customer Support Representative

Monatgue Gardens & Century City (2 Locations)

We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.

Responsibilities:

Customer Support & Issue Resolution

• Serve as the first point of contact for customer inquiries via email, phone, and chat.

• Address and resolve customer concerns promptly and professionally.

• Escalate complex issues to the relevant teams when necessary.

• Maintain detailed records of customer interactions and resolutions.

Order & Inventory Support

• Assist customers with order tracking, returns, and exchanges.

• Collaborate with the logistics team to resolve shipping and inventory-related inquiries.

• Provide accurate product information and availability updates.

Communication & Team Collaboration

• Work closely with sales and account management teams to ensure seamless customer experiences.

• Relay customer feedback to internal teams to improve products and services.

• Foster a positive and solution-oriented team environment.

Reporting & Process Improvement

• Track and report common customer issues to identify trends and areas for improvement.

• Suggest process enhancements to improve efficiency and customer satisfaction.

Key Skills:

• Strong problem-solving and conflict-resolution abilities.

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.

• Patience and empathy when handling customer concerns.

• Ability to multitask and prioritise in a fast-paced environment.

Minimum Requirements:

• 1 -2 years of experience in customer support, retail, or a related role.

• A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).

• Experience with CRM or helpdesk software is a plus.

• Strong organisational skills and attention to detail.

• Ability to work independently and as part of a team.