Customer Support Executive

Believe Resourcing; Cape Town; Remote; ZAR 443,000 - 533,000; Full time

Job summary

A growing SaaS company is seeking a Customer Support Executive based in Cape Town (remote) to enhance client experiences with their software solutions. The ideal candidate has at least 2 years of customer support experience and strong technical skills. This full-time role offers competitive compensation and the opportunity for career growth in a performance-driven environment.

Benefits

Exciting growth opportunities

Performance-driven environment

Flexible working hours

Involvement in process improvement

Qualifications

• Minimum 2 years’ experience in a customer-facing support role, preferably in SaaS or software environments.
• Technically proficient and quick to learn new systems.
• Strong communication skills (written and verbal).
• Highly organised, solutions-focused, and able to work independently.
• Comfortable working remotely during US time zones.

Responsibilities

• Respond promptly to client queries and provide troubleshooting assistance for software-related issues.
• Log, track, and manage support tickets from initiation through to resolution.
• Develop a deep understanding of the company’s software modules and how they integrate into client workflows.
• Collaborate with internal teams to enhance support tools and processes.
• Maintain excellent customer service standards in both written and verbal communication.

Skills

Customer-facing support experience

Technical proficiency

Strong communication skills

Organizational skills

Solutions-focused

Job description

Customer Support Executive – SaaS

Location: Cape Town (Remote)Working Hours: US Hours – 02:00 to 11:00Employment Type: Full-time, RemoteSalary: Competitive annual package (equivalent to $25,000–$30,000) + shift allowanceReporting to: Customer Support Manager

About the Client

A rapidly growing US-based SaaS company providing innovative, industry-leading software solutions. With a strong reputation for delivering exceptional customer experiences and robust technology, this business thrives on collaboration, continuous improvement, and empowering its people. Their remote-first culture offers flexibility, growth opportunities, and a performance-driven environment with zero office politics.

About the Role

The Customer Support Executive will be the first point of contact for clients using the company’s flagship software suite. This role requires both technical aptitude and outstanding communication skills to resolve issues quickly, enhance the customer experience, and support the growth of a loyal client base. You’ll work closely with internal teams to ensure the support process is as smooth and effective as possible.

Key Responsibilities

• Respond promptly to client queries and provide troubleshooting assistance for software-related issues.

• Log, track, and manage support tickets from initiation through to resolution.

• Develop a deep understanding of the company’s software modules and how they integrate into client workflows.

• Collaborate with internal teams to enhance support tools and processes.

• Maintain excellent customer service standards in both written and verbal communication.

Requirements

• Minimum 2 years’ experience in a customer-facing support role, preferably in SaaS or software environments.

• Technically proficient and quick to learn new systems.

• Strong communication skills (written and verbal).

• Highly organised, solutions-focused, and able to work independently.

• Comfortable working remotely during US time zones.

What’s in It for You

• Join a thriving SaaS business in an exciting growth phase.

• Work in a respectful, performance-driven, and politics-free environment.

• Have a real say in improving processes and shaping the customer experience.

• Long-term career growth opportunities as the company scales.

If you’re passionate about technology, driven to deliver exceptional service, and ready to work with an innovative, forward-thinking SaaS team, we’d love to hear from you.