Customer Support Coordinator - Remote

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

PTO & holidays

Growth opportunities

Remote work & flexible hours

Collaboration tools access

Team culture

Job summary

Placements24 is seeking a diligent Customer Support Coordinator to join a fully remote team. You will help streamline operations between customers, support agents, and internal teams to ensure smooth service delivery.

Responsibilities include managing support workflows, assigning tickets, tracking inquiries, generating metrics, and contributing to knowledge base and process improvements in a fast-paced, remote setting. A strong focus on accuracy, communication, and collaboration is essential.

Qualifications

• Must have experience in customer support, administration, or related coordination.
• Strong organizational, time-management and multitasking abilities.
• Clear communication and interpersonal skills for cross‑functional work.
• Experience with CRM and helpdesk tools is highly desirable.
• Remote work experience is a plus; detail‑oriented and accurate.

Responsibilities

• Coordinate customer support activities and manage incoming inquiries.
• Assign tickets to agents and track progress to resolution.
• Facilitate communication between customers and internal teams.
• Monitor queue performance and identify bottlenecks.
• Generate reports on customer support metrics.
• Contribute to support documentation and workflows.
• Handle escalations and ensure timely resolution of complex issues.
• Identify trends and provide feedback to relevant departments.

Skills

Excellent organizational skills

Time management

Strong communication

Interpersonal abilities

Remote multitasking

Prioritization

Education

High school diploma

Tools

CRM systems

Helpdesk software

Job description

About the Role

Our client, a dynamic e-commerce platform, is seeking an organized and proactive Customer Support Coordinator to join their fully remote team. This role is essential in ensuring the smooth operation of our customer support functions, coordinating efforts between customers, support agents, and other departments. You will be responsible for managing support workflows, tracking inquiries, and contributing to the overall efficiency of our client service operations. As a fully remote company, we pride ourselves on a collaborative and supportive virtual work environment, equipped with the latest tools to ensure seamless communication and productivity. The ideal candidate is detail-oriented, possesses excellent organizational skills, and thrives in a fast-paced, remote setting. Your contribution will directly impact customer satisfaction and the reputation of our client's brand. This is an excellent opportunity for someone looking to make a significant impact in a growing, remote-first organization.

Key Responsibilities

• Coordinate customer support activities and manage incoming inquiries.
• Assign support tickets to appropriate agents and track their progress.
• Liaise between customers and internal teams to facilitate issue resolution.
• Monitor support queue performance and identify bottlenecks.
• Assist in generating reports on customer support metrics.
• Contribute to the development and maintenance of support documentation and workflows.
• Handle escalations and ensure timely resolution of complex customer issues.
• Identify trends in customer inquiries and provide feedback to relevant departments.
• Support the customer support team in achieving their objectives.

Requirements

• Proven experience in customer support, administration, or a related coordination role.
• Excellent organizational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency with CRM systems and helpdesk software.
• Ability to multitask and prioritize effectively in a remote environment.
• Detail-oriented with a commitment to accuracy and efficiency.
• Experience working in a remote team is highly desirable.
• High school diploma or equivalent required; further education is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Generous paid time off and company holidays.
• Opportunities for professional growth and development.
• A fully remote work arrangement with flexible hours.
• Access to modern collaboration tools and technologies.
• A supportive and dynamic team culture.