Customer Support Coordinator (ICT)

DataTech Recruitment; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Join a forward-thinking company as a Customer Support Coordinator, where your relationship-building skills will shine. In this role, you'll drive sales growth by exceeding customer expectations and nurturing strong partnerships. With 2-3 years of experience in customer support or internal account management, you'll thrive in a fast-paced environment while collaborating with internal teams to ensure seamless communication. This is an exciting opportunity to be part of a supportive team that prioritizes growth and customer-centricity, allowing you to develop your skills and advance your career in the ICT Distribution industry.

Qualifications

• 2-3 years of experience in customer support or account management.
• Technologically inclined with strong numerical skills.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Serve as the primary point of contact for customers.

Skills

Customer Relationship Management

Sales Support

Time Management

Technical Knowledge

Numerical Skills

Education

Matriculation

Tertiary Qualification

Tools

Microsoft Word

Microsoft Excel

Job description

Customer Support Coordinator (ICT) – Cape Town.

Become a Customer Champion! Are you a relationship-builder with a knack for driving sales growth? We’re looking for a Customer Support Coordinator who thrives on exceeding customer expectations and contributing to the success of our team.

You need 2-3 years of experience in a customer support and/or internal account management role, ideally within the ICT Distribution industry with a proven track record of building and nurturing strong customer relationships, resulting in increased sales and customer loyalty.

Salary: R15 000 – R18 000 pm.

Area: Onsite in Cape Town.

Duties and Responsibilities:

• Build and maintain strong relationships with assigned customer accounts
• Serve as the primary point of contact for customers, providing professional and confident customer service
• Collaborate with internal teams to ensure effective communication of deliveries, ETA feedback, and other customer-related information
• Develop and implement sales strategies for named accounts in coordination with Account Managers
• Provide regular feedback on assigned accounts and tailor quotations to meet specific requirements
• Demonstrate excellent time management and organizational skills
• Support the sales team by capitalizing on sales opportunities, negotiating prices, and expanding orders
• Maintain proactive telephone contact with existing and prospective customers
• Update the external sales team on account developments and foster strong team relationships
• Create accurate quotations and process orders in a timely manner
• Follow up on orders from production to delivery, ensuring customer satisfaction
• Resolve customer complaints, issues, and queries to achieve successful outcomes
• Generate activity reports, process relevant documents, and provide timely sales updates to management

Requirements:

• Matriculation required; tertiary qualification preferred
• 2+ years of sales support experience in IT distribution
• Technologically inclined with relevant technical knowledge
• Ability to thrive in a high-stress and fast-paced environment
• Strong focus on service quality and customer satisfaction
• Willingness to attend training sessions, including outside of working hours
• Proficiency in Microsoft Word, Excel, and administration skills
• Strong numerical skills and ability to work with numbers

You’ll be part of a team that values collaboration, growth, and customer-centricity. We offer a supportive environment where you can develop your skills and advance your career.