Enable job alerts via email!

Customer Support Consultant (POS24302)

Emporium

Cape Town

On-site

ZAR 200,000 - 300,000

Full time

5 days ago
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

A leading company in Cape Town seeks a Customer Support Consultant to manage training projects and provide system training. Ideal candidates will hold a Bachelor's degree in Accounting or have relevant bookkeeping experience, alongside excellent customer service skills and proficiency in Microsoft Office. Join a dynamic team where your contributions will help enhance training experiences for our customers.

Qualifications

  • Training or Consulting experience required.
  • Intermediate proficiency in Excel.
  • Experience in Property/Rental sector is advantageous.

Responsibilities

  • Create and manage training plans with customers.
  • Report on training progress.
  • Provide customer support and resolve queries.

Skills

Customer service
Support experience
Communication

Education

Bachelor's Degree in Accounting
3 years of bookkeeping experience

Tools

Microsoft Word
Outlook
PowerPoint
Accounting software packages
Excel

Job description

Somerset West

R 20 000 to R 25 000 per month (negotiable – depending on your experience)

Requirements

  • Training/ Educator or Consulting experience
  • Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
  • Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
  • Excel proficiency intermediate
  • Customer service / support experience will be advantageous
  • Previous experience in the Property/Rental sector will be an advantage

Responsibilities

  • Creating and managing training plans with customers
  • Reporting on training progress of all customers that is in training
  • Work directly with client to effectively coordinate each training project to completion.
  • Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
  • Provide system training to customers
  • Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
  • Assist with preparing data and uploading on to the system for new customers

Closing Date: 31 October 2024

To apply for this position: Send MS Word format CV to and use POS24302 – Customer Support Consultant in the subject line
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.