Customer Support Consultant - Finance/Accounting

Emporium; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Somerset West seeks a Customer Support Consultant to manage training plans and provide customer support. The ideal candidate will have a Bachelor's Degree in Accounting or related experience with proficiency in Microsoft Office and customer service. This role offers R 18,000 to R 23,000 per month with room for negotiation based on experience.

Qualifications

• Experience in training/educator or consulting.
• Customer service/support experience is advantageous.
• Experience in the property/rental sector is a plus.

Responsibilities

• Creating and managing training plans with customers.
• Reporting on training progress of customers.
• Providing system training and customer support.

Skills

Customer service

Proficiency in Microsoft Word

Proficiency in Microsoft Outlook

Proficiency in PowerPoint

Intermediate Excel proficiency

Education

Bachelor's Degree in Accounting

3 years of bookkeeping experience

Tools

Accounting software packages

Job description

Customer Support Consultant (POS25016)

Somerset West

R 18 000 to R 23 000 per month (negotiable – depending on your experience)

Requirements

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage
  
  

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers
  
  

Closing Date: 16 February 2025

To apply for this position: Send MS Word format CV to and use POS25016 – Customer Support Consultant in the subject line