Customer Support Consultant

Civil Designer; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A civil engineering software provider in South Africa is looking for a Customer Support Consultant. The right candidate will have a Diploma in Civil Engineering, 3-10 years of experience in design, and proficiency in Civil Designer. Responsibilities include assisting clients with software, facilitating training, and maintaining client relationships. Travel required. Competitive compensation offered.

Qualifications

• 3-10 years experience in civil infrastructure design.
• Proven proficiency in using Civil Designer.
• Experience with hydraulic/reticulation designs preferred.
• Code 8 driver’s license with own transport.
• Willing to travel away from home at least one week a month.

Responsibilities

• Assist existing clients with software support.
• Facilitate classroom training for clients.
• Build and maintain relationships with key clients.
• Document evolving industry design requirements for software planning.

Skills

Excellent written and verbal communication skills in English

Ability to present technical software

Software support experience

Online content creation experience

Strong relationship-building skills

Education

National Diploma or equivalent in Civil Engineering

Tools

Civil Designer

Civils3D

MS Office

Job description

Qualifications.

National Diploma or equivalent in Civil Engineering.

Experience.

Three to ten years’ experience in the civil infrastructure design sector.

Three years' experience using Civil Designer. Civils3D experience advantageous.

Preferably experience in hydraulic/reticulation designs.

Proven proficiency in the use of software packages such as the MS Office platform and web-based CRM tools.

Job Profile / Skills.

Demonstrable excellent written and verbal communication skills in English.

Ability to present technical software to potential clients, assist existing clients with software support and facilitate classroom training.

Online content creation (video) experience would be advantageous.

Ability to build and maintain a strong relationship with key clients to support the renewal of software licence agreements.

Understand and document, evolving industry design requirements to assist with future software developmental planning.

Code 8 driver’s licence with own transport.

Willing to travel away from home for at least one week a month.

Contact

Email:[e-mail]

Quote Reference: Customer Support Consultant - CPTHQ