Customer Support Consultant

Emporium; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Customer Support Consultant. This role involves managing customer training projects, providing support, and ensuring effective communication about training progress. Candidates should possess a Bachelor's degree in Accounting, relevant experience, and proficiency in Microsoft Office applications. If you are passionate about customer service and support in a dynamic environment, apply today!

Qualifications

• Training/Educator or consulting experience required.
• Proficient in Microsoft Office applications.
• Experience in the Property/Rental sector advantageous.

Responsibilities

• Manage training plans with customers.
• Provide customer support and guide users through features.
• Report on training progress and communicate with stakeholders.

Skills

Customer service

Proficiency in Microsoft Word

Proficiency in Outlook

Proficiency in PowerPoint

Excel proficiency intermediate

Consulting experience

Education

Bachelor's Degree in Accounting

3 years of bookkeeping experience

Tools

Accounting software packages

Job description

Customer Support Consultant (POS25031)

Somerset West

R 20 000 to R 25 000 per month (negotiable – depending on your experience)

Requirements

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage
  
  

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers
  
  

Closing Date: 15 February 2025

To apply for this position: Send MS Word format CV to and use POS25031 – Customer Support Consultant in the subject line