Customer Support- Client Relations

Exclusively Remote; Cape Town; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A remote-focused company is seeking a proactive Client Relationship Account Manager to enhance client relationships and ensure maximum value from their SaaS platform. The role requires strong communication skills and the ability to drive customer retention. Ideal candidates have over 2 years of experience in account management and are highly organized. This position works remotely during specified hours.

Qualifications

• 2+ years of experience in account management or customer success.
• Strong communication and relationship-building skills.
• Ability to explain technical concepts simply.
• Highly organized to manage multiple clients.

Responsibilities

• Serve as the primary point of contact for clients.
• Build strong, trusted relationships and ensure client satisfaction.
• Drive adoption of the SaaS product with clients.
• Identify upsell and cross-sell opportunities to grow accounts.
• Collaborate with teams to resolve client issues.
• Monitor account health and data to address risks.
• Manage renewals and reduce churn.

Skills

Account management

Customer success

Strong communication

Relationship-building

Technical explanation

Organization

Tools

HubSpot

Salesforce

Job description

Client Relationship Account Manager (SaaS is a plus)

Location: Remote

Hours: 3pm-11pm/4pm-12am SAST Monday - Friday

About the Role:
We're looking for a proactive and relationship-driven SaaS Account Manager to join our team. In this role, you'll be responsible for managing and growing relationships with our business clients, ensuring they receive maximum value from our platform, and helping drive customer retention and expansion.

Responsibilities:

• Serve as the primary point of contact

• Build strong, trusted relationships and ensure client satisfaction

• Drive adoption and usage of our SaaS product through regular check-ins and strategic guidance

• Identify upsell and cross-sell opportunities to grow accounts

• Collaborate with product, support, and sales teams to resolve client issues and improve the customer experience

• Monitor account health and usage data to proactively address risks and opportunities

• Manage renewals and reduce churn

Requirements:

• 2+ years of experience in account management, customer success

• Strong communication and relationship-building skills

• Ability to understand and explain technical concepts in a simple way

• Highly organized and able to manage multiple clients and priorities

• Experience with CRM tools (e.g., HubSpot, Salesforce) is a plus