Customer Support and Sales Specialist

TalentPop App; Soweto; Remote; ZAR 30 000 - 50 000; Full time

Job summary

A leading e-commerce service provider is seeking a Customer Support and Sales Specialist to manage customer interactions and drive revenue growth. This hybrid role demands a blend of service excellence and sales acumen, requiring a minimum of 1 year of experience in customer support or sales within a SaaS or e-commerce environment. The position offers competitive pay, commissions, and comprehensive health benefits, alongside a 100% remote work setup.

Benefits

Competitive base salary

Commission structure

Comprehensive health coverage

Generous paid time off

Qualifications

• Minimum 1 year of proven experience in Customer Support or Inside Sales.
• Exceptional verbal and written communication skills.
• Understanding of e-commerce operations and challenges.

Responsibilities

• Serve as primary contact for complex customer inquiries.
• Identify potential churn risks and implement proactive strategies.
• Manage end-to-end sales process for expansion leads.

Skills

Communication Mastery

Tech Proficiency

Metrics Driven

E-commerce Acumen

Tools

HubSpot

Salesforce

Zendesk

Intercom

Job description

Customer Support and Sales Specialist | Remote (E-commerce Success Specialist)

Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue.

TalentPop App is the strategic partner to high‑growth e‑commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results‑driven Customer Support and Sales Specialist – a role where you own the customer experience from initial contact through retention and expansion.

This is a vital, dual‑focus position for a professional who is equally adept at solving complex problems (Support) and identifying commercial opportunities (Sales). If you are motivated by providing world‑class service while actively contributing to measurable revenue growth through upselling, cross‑selling, and retention, we want you on our team.

IMMEDIATE ACTION REQUIRED: APPLICATION FAST‑TRACK!

To ensure your application is reviewed by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose ‘Brand Concierge’ and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter CSSS in that field.

Dual‑Impact Responsibilities: Support and Sales Growth

• Customer Success & Retention (Support Focus)
• Expert Problem Solving: Serve as the primary point of contact for complex customer inquiries, providing timely and accurate solutions via chat, e‑mail, and phone.
• Service Excellence: Maintain high customer satisfaction (CSAT) scores by troubleshooting product issues, guiding users through features, and ensuring rapid resolution.
• Proactive Support: Identify potential churn risks and implement proactive communication strategies to retain customers and drive long‑term loyalty.
• Revenue Generation & Expansion (Sales Focus)
• Opportunity Identification: Actively listen to customer needs and pain points to identify and present upsell or cross‑sell opportunities for premium features, services, and expanded contracts.
• Negotiation & Closure: Manage the end‑to‑end sales process for qualified expansion leads, leading product demonstrations, negotiating terms, and closing deals to hit monthly revenue targets.
• Product Education: Become a product expert, effectively articulating the ROI and value proposition of our solutions to help customers see the path to greater success.

What You Bring: The Service‑to‑Sales Skillset

• Hybrid Experience: Minimum 1 year of proven, hands‑on experience in a combined Customer Support, Customer Success, or Inside Sales role, ideally within a SaaS or e‑commerce environment.
• Communication Mastery: Exceptional professional verbal and written communication skills with the ability to maintain composure under pressure and clearly articulate value.
• Tech Proficiency: Familiarity with CRM (e.g., HubSpot, Salesforce) and Helpdesk software (e.g., Zendesk, Intercom).
• Metrics Driven: Motivation to meet and exceed KPIs related to both service quality (CSAT, Resolution Time) and sales revenue (Expansion Quota).
• E‑commerce Acumen: Understanding of e‑commerce business operations, common challenges, and the importance of customer service in the digital retail ecosystem.

Our Commitment to You: Rewards and Flexibility

• Incentive Pay: Competitive base salary plus an aggressive commission structure and bonuses tied directly to expansion and retention revenue.
• Work Flexibility: 100% permanent work‑from‑home setup—zero commute required.
• Benefits: Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.
• Growth: Clear paths for career advancement into Customer Success Management, Account Management, or Senior Sales roles.

Technical Setup Requirements (Remote)

• A reliable personal computer or laptop (i5 processor or modern equivalent).
• A stable, high‑speed, and reliable wired internet connection (minimum 15 Mbps download and upload speed) for crystal‑clear video calls.
• A quiet, professional workspace suitable for conducting clear, uninterrupted customer interactions.

Ready to turn customer service into a growth engine? Apply today to become our next E-commerce Success Specialist!