Customer Support and Sales Adviser

CXP are now part of the Huntswood Group; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in customer support sales is seeking a customer-centric individual with strong sales abilities to join their team. The role involves providing exceptional service, converting calls into sales, and building rapport with clients. Candidates should have at least 12 months of sales and customer service experience, along with a Grade 12 qualification. The company offers extensive training, career progression opportunities, and a range of benefits including medical insurance and performance bonuses.

Benefits

Medical Insurance

Group Life Cover

Attendance Bonus up to R1750

KPI Bonus

Free Breakfast on Mondays

Qualifications

• Minimum 12 months of sales experience and customer service experience.
• Recent unbroken tenure of at least 1 year.
• Reside within 30 km of the office.

Responsibilities

• Provide excellent customer service with first-time resolution of customer issues.
• Convert incoming customer service calls into sales.
• Conduct needs analysis to recommend the best products for customers.

Skills

Excellent verbal communication skills

Sales ability

Customer-centric approach

Attention to detail

Ability to multitask

Education

Grade 12 or NQF Level 4

Job description

Job Overview:

Are you a customer-centric person who always puts customers first? Are you a natural-born salesperson with a magic touch? If so, and if you want to work for a great company with amazing benefits, then you should consider joining our Customer Support Sales team.

Job Responsibilities:

• Provide excellent customer service with first-time resolution of customer issues.
• Use your knowledge and communication skills to resolve customer queries and issues.
• Build rapport with customers, understand their needs, and prioritize their interests.
• Manage your time effectively.
• Convert incoming customer service calls into sales.
• Explain offers and product benefits to customers.
• Conduct needs analysis to recommend the best products for customers.
• Build trust and rapport with clients.
• Act as a brand ambassador for our client.

Job Requirements:

• Grade 12 or NQF Level 4 or equivalent.
• Experience in outbound/inbound sales (local/international).
• Minimum 12 months of sales experience and 12 months of customer service experience.
• Recent unbroken tenure of at least 1 year.
• Reside within 30 km of the office.

Skills Required:

• Excellent verbal communication skills.
• Strong soft skills.
• Sales ability, including handling objections, building rapport, and needs analysis.
• Background in targeted customer service.
• Driven mindset and goal-oriented attitude.
• Attention to detail to accurately capture and act on conversations.
• Customer-centric approach.
• Ability to multitask.

Preferred Skills:

• Advanced sales, upselling, or retention experience.

What to Expect?

• Four-week training program to learn systems, meet colleagues, and develop service techniques.
• Extensive training and support to develop sales expertise.
• Opportunities for career progression within D&G, encouraging growth and development across the business.

Company Benefits:

• Medical Insurance
• Group Life Cover
• Attendance Bonus up to R1750
• KPI Bonus
• Free Breakfast on Mondays

Core Behaviors

Huntswood’s employees are dependable, driven, and collaborative. The job holder should demonstrate:

• Confidentiality, reliability, and genuineness.
• Dependability, passion, and determination.
• Friendliness, compassion, and cooperation.

"It's not just about what we do, but the way we do it. And it's our values that make us special."