Customer Support Agent - Multilingual (Europe)

MindMatch; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A growing support company is seeking Multilingual Customer Support Agents in Cape Town. Candidates must support customers in German, French, or Dutch and possess strong communication skills. This is a permanent, full-time role requiring a tech-savvy and detail-oriented individual to assist with troubleshooting consumer outdoor products.

Qualifications

• 1+ year in a call center environment.
• 6+ months of tech support experience.
• Fluent in English and one of: German, French, or Dutch.

Responsibilities

• Provide inbound support in your native/near-native language.
• Assist customers via phone, email, and live chat.
• Troubleshoot basic technical issues with smart devices.
• Log and document calls accurately.
• Follow up to ensure resolution and satisfaction.

Skills

Excellent written and verbal communication

Attention to detail

Problem-solving

Tools

Zendesk

Freshdesk

Job description

We’re hiring Multilingual Customer Support Agents to join a growing team in Cape Town, supporting customers across Europe in German, French, or Dutch. These are permanent, full-time, on-site roles—ideal for candidates who bring a strong work ethic, tech curiosity, and excellent people skills.

You’ll support customers via inbound calls and chat, troubleshooting issues related to consumer outdoor and lifestyle products—including trail cameras, camping gear, and smart devices.

What You’ll Do

• Provide inbound support in your native/near-native language (German, French, or Dutch)
• Assist customers via phone, email, and live chat
• Troubleshoot basic technical issues with smart outdoor devices
• Log and document calls accurately
• Follow up to ensure resolution and customer satisfaction
• Collaborate with internal teams when escalation is needed

Requirements

• 1+ year in a call center environment
• 6+ months of tech support experience
• Excellent written and verbal communication in English AND one of: German, French, or Dutch
• Strong attention to detail and documentation habits

Preferred

• 2+ years BPO experience
• Experience with CRM/ticketing tools (Zendesk, Freshdesk, etc.)
• Comfortable walking customers through tech setup and troubleshooting

Location

On-site in Cape Town CBD

Start date: ASAP

Type: Permanent, full-time