Customer Support Agent - JHB

Datafin IT Recruitment; Johannesburg; Hybrid; ZAR 50,000 - 200,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Agent to provide exceptional service on a digital banking platform in Johannesburg. This role involves customer verification, compliance tasks, and resolving queries via digital platforms. Candidates should possess strong customer service skills and emotional intelligence. Work involves shifts and a hybrid environment, requiring adaptability and critical thinking skills.

Qualifications

• Experience in customer service, hospitality or compliance preferred.
• Ability to read customer needs effectively.
• Capacity to work under pressure in a startup environment.

Responsibilities

• Provide exceptional customer service via digital platforms.
• Conduct customer verification and compliance checks.
• Investigate complex issues and escalate as necessary.

Skills

Customer service

Emotional intelligence

Critical thinking

Communication skills

Education

Bachelor's degree

Job description

Overview

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

Environment

Our client is a rapidly expanding digital banking platform that redefines traditional banking through innovative technology-driven solutions. Renowned for delivering seamless digital experience, cost-effective services and a customer-first approach, the Bank operates with a lean team and a flat hierarchy that fosters agility and dynamic collaboration. They are seeking highly motivated, customer-focused professionals to join their Customer Relationship Management (CRM) team. This role uniquely blends customer support with compliance responsibilities ensuring that clients receive exceptional service while upholding the highest ethical standards.

Duties

• Provide exceptional customer service via digital platforms ensuring queries and complaints are resolved efficiently.
• Conduct customer verification and compliance checks.
• Investigate complex issues and if necessary escalate to the appropriate internal teams.
• Use critical thinking to spot trends, potential fraud patterns and customer pain points.
• Maintain a high level of technical savviness to assist customers with app-related issues and banking technology.
• Work in shifts (08:00-18:00 or 12:00-21:00) including weekend rotations (one weekend every four to five weeks with a corresponding Thursday and Friday off).
• Collaborate with the team in a hybrid work environment attending in-office meetings once a week.

Requirements

• Bachelors degree preferred but not required (consideration for strong candidates with relevant experience).
• Experience in customer service, hospitality or compliance preferred.
• High emotional intelligence and ability to read customer needs effectively.

Attributes

• Strong critical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and adapt to a fast-paced startup environment.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

Comments

When applying for jobs ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs please note your relocation plans in all applications for jobs and correspondence. Apply here e-mail a Word copy of your CV to and mention the reference number of the job.

Note: Desired Experience & Qualification

Customer Support Agent JHB

Required Experience :

Unclear Seniority

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type :

Full-Time

Experience :

years

Vacancy :

1