Customer Support Agent

Spec-Savers Distribution; Gqeberha; On-site; ZAR 150,000 - 200,000; Full time

Job summary

Spec-Savers Distribution is seeking a Customer Support Agent in Port Elizabeth. The role entails assisting customers with their application processes, ensuring accuracy in documentation, and providing updates via various communication platforms. Candidates should possess Grade 12 certification, computer literacy, and strong communication skills in English and another language.

Qualifications

• Minimum education level: Grade 12.
• Computer literate, especially in MS Office Suite.
• Fluent in English and another South African language.

Responsibilities

• Assist customers via phone, email, or digital platforms.
• Review and verify application documents for accuracy.
• Guide customers on missing or incorrect information.

Skills

Communication

Attention to detail

Task management

Computer literacy

Fluent in English

Fluent in at least one other South African language

Education

Grade 12 | National Certificate

Tools

MS Office Suite

Job description

Closing Date: 2025/07/04

Reference Number: KFM250630-1

Job Title: Customer Support Agent

Job Type: Contract

Business Unit: FeverTree Financial Services

Department: Call Centres

Number of Positions: 1

Location - Town / City: Port Elizabeth

Location - Province: Eastern Cape

Location - Country: South Africa

Minimum Education Level: Grade 12 | National Certificate

Job Category: Customer Service

Job Advert Summary

The Customer Support Agent will be part of the Applications Department and will assist customers in completing and finalizing their account applications. The role requires clear communication, attention to detail, and efficient task management in a fast-paced environment.

Our company lives by our ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy. We foster creativity, develop forward-thinking solutions, and promote a collaborative, respectful, and empathetic environment.

Minimum Requirements

• Matric (Grade 12)
• Computer literate (MS Office Suite, especially Excel)
• Fluent in English and at least one other South African language

Duties and Responsibilities

• Assist customers via phone, email, or digital platforms during the application process
• Review and verify application documents for accuracy and completeness
• Guide customers on missing or incorrect information for swift finalization
• Update and maintain customer information on internal systems
• Provide timely updates on application status
• Escalate technical or complex queries to relevant departments
• Collaborate with team members to meet application targets
• Ensure compliance with procedures and data privacy standards
• Maintain strong communication skills
• Work effectively under pressure
• Work independently and in a team
• Have reliable transport for punctuality