Customer Support Agent

TalentPop App; Durban; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A customer support company in Durban is seeking a Customer Support Representative. The role involves connecting with customers through chat, email, or phone to assist with inquiries and issues. Ideal candidates are empathetic, communicative, and have at least 1 year of experience. The position offers competitive pay, health benefits, and a fully remote setup.

Benefits

Competitive pay with performance-based increases

Paid time off

Health and dental insurance

Holiday bonuses

Fully remote work setup

Opportunities for growth

Qualifications

• 1 year of customer service experience, ideally in e-commerce or remote support.
• Experience with customer support platforms is a plus.
• Own computer with a reliable internet connection.

Responsibilities

• Connect with customers via chat, email, or phone.
• Assist with product inquiries and order tracking.
• Provide clear and helpful responses.

Skills

Excellent English communication skills

Customer service experience

Problem-solving

Teamwork

Tools

Zendesk

Gorgias

Shopify

Job description

About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
  
  

What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand
  
  

What We’re Looking For

• Excellent English communication skills (both written and spoken)
• At least 1 year of customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner!)
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done
  
  

What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)
  
  

Use Application Code: CS

READY TO JOIN US?

If you're passionate about making someone’s day better and want to be part of a supportive, remote-first team, we’d love to hear from you. Apply now and let’s grow together!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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