Customer Support

Jonsson Workwear; Heidelberg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Jonsson Workwear seeks a driven individual to join the Heidelberg store as a customer support representative. The role involves providing exceptional service to customers, creating connections, and utilizing product knowledge to suggest solutions. The ideal candidate is well-spoken, professional, and customer-obsessed, ensuring each encounter reflects the brand's commitment to excellence.

Qualifications

• Driven and customer-obsessed individual.
• Presentable and well-spoken.
• Ability to follow up and fulfill commitments.

Responsibilities

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships.
• Utilise product knowledge to suggest solutions.
• Display communication and interpersonal skills to engage with customers and colleagues.
• Ensure a smooth experience for customers.
• Carry out tasks efficiently, maintaining accuracy with urgency.

Skills

Customer service

Communication skills

Interpersonal skills

Product knowledge

Job description

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.
  
  

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.