Customer Support

Jonsson Workwear; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking a driven and customer-obsessed individual to join their Durban store. This role is pivotal in delivering exceptional service and ensuring every customer feels valued and understood. The ideal candidate will possess strong communication and interpersonal skills, enabling them to create new connections while enhancing existing relationships. With a focus on product knowledge, you will suggest tailored solutions that exceed customer expectations. If you are passionate about providing outstanding service and thrive in a dynamic environment, this is the perfect opportunity to make a meaningful impact.

Qualifications

• Exceptional customer service skills with a focus on customer satisfaction.
• Strong communication and interpersonal skills for effective engagement.

Responsibilities

• Provide in-store exceptional customer service and support.
• Create and strengthen customer connections to understand their needs.
• Ensure a smooth experience for customers from start to finish.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Product Knowledge

Job description

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Durban store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

1. Provide in-store exceptional customer service.
2. Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
3. Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
4. Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
5. Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
6. Carry out all required tasks efficiently, maintaining accuracy with urgency.
7. Follow up, follow through and fulfil your commitments, always.

In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.