Customer Supply Manager

Nokia; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading technology company is seeking a Customer Supply Manager for their Johannesburg team. This role involves managing customer purchase orders from intake to invoicing, ensuring compliance with internal processes, and fostering communication across various stakeholders. Ideal candidates will have up to two years of experience in supply chain operations and excel in maintaining customer satisfaction. The position also offers continuous learning opportunities and a commitment to an inclusive workplace.

Benefits

Continuous learning opportunities

Well-being programs

Diverse teams

Qualifications

• 0-2 years of experience in Supply Chain/Operations processes.
• Ability to manage complex businesses ensuring communication with all key stakeholders.
• Strong focus on Customer satisfaction.

Responsibilities

• Accountable for validation and registration of Customer POs.
• Manage Customer orders from order intake till invoicing.
• Coordinate deliverables from Order Management, Supply Chain and Transportation team.

Skills

Customer satisfaction

Communication

Pressure management

Job description

Job Description

Customer Supply Manager is accountable for the end to end management of Customer purchase orders including pre-sales support, customer order management and delivery execution.

She/He coordinates activities and communication to make sure key stakeholders are informed of critical tasks and actions driven to meet commitments to our customers.

How You Will Contribute And What You Will Learn

As part of our team, you will:

• Be accountable for validation and registration of Customer POs (Sales mode, ERP, OM team)
• Manage Customer orders from order intake till invoicing including procurement, delivery and invoicing in full compliance with SOX and Nokia processes
• Coordinate deliverables from Order Management, Supply Chain and Transportation team
• Manage hardware delivery issues in collaboration with Supply Chain and Customer team
• Build a strong network with local NI team to understand the delivery challenges ahead and provide support in time
• Develop and drive continuous improvement/automation and digitalization initiatives
  
  

Key Skills And Experience

You have

• 0-2 years of experience in Supply Chain/Operations processes
• Able to manage complex businesses ensuring communication with all key stakeholders
• Strong focus on Customer satisfaction and good business understanding
• Able to manage activities under pressure and critical deadlines
• Good communication
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.