Customer Success Specialist

Growth Troops; Cape Town; Remote; USD 50,000 - 75,000; Full time

Job summary

Join a fast-growing podcast studio as a Customer Success Specialist where you'll lead client relationships and ensure smooth podcast launches. You'll leverage your communication and organizational skills to enhance client experiences, manage production schedules, and utilize automation tools effectively, all while shaping the customer success function in a dynamic environment.

Qualifications

• 3+ years managing client relationships in media, SaaS, or tech-enabled services.
• Hands-on experience with automation tools (Zapier or Make is a must).
• Strong communication skills and confidence leading calls over Zoom.

Responsibilities

• Onboard new clients with structured kickoff calls and milestone planning.
• Coordinate episode production schedules, guest booking, and asset handoffs.
• Manage timelines and automate task flows using tools like Zapier.

Skills

Communication

Client Relationship Management

Automation Tools

Proactive Problem Solving

Organizational Skills

Tools

Zapier

Make

Job description

Full-Time

• Remote (U.S. Eastern Time Hours)
  
  

About The Role

We’re a fast-growing podcast studio producing branded B2B shows for corporate clients—and we’re hiring our first Customer Success Specialist. In this role, you’ll lead client relationships from onboarding through renewal, ensuring each podcast series launches smoothly, engages the right audience, and delivers measurable value.

You’ll serve as the main point of contact, guiding clients through planning, production, and promotion. Your ability to communicate clearly, manage timelines, and leverage automation tools will be essential to keeping projects on track and clients excited.

What You’ll Do

• Onboard new clients with structured kickoff calls and milestone planning
• Coordinate episode production schedules, guest booking, and asset handoffs
• Manage timelines and automate task flows using tools like Zapier or Make
• Communicate clearly and proactively with clients and internal teams
• Monitor podcast metrics and surface insights to improve performance
• Troubleshoot issues quickly and keep delivery running smoothly
• Support renewals by consistently delivering a strong client experience
  
  

What You Bring

• 3+ years managing client relationships in media, SaaS, or tech-enabled services
• Hands-on experience with automation tools (Zapier or Make is a must)
• Strong communication skills and confidence leading calls over Zoom
• Comfortable managing timelines, workflows, and CRM systems
• Calm, proactive, and highly organized
• Bonus: familiarity with podcast production or B2B marketing
  
  

Why This Role Is Unique

• You’ll shape the customer success function at a high-growth studio
• You’ll work at the intersection of content, tech, and strategy
• You’ll help turn creative ideas into scalable systems that clients love