Customer Success Representative / Account Manager

Weir; Johannesburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading engineering company in Johannesburg seeks a Customer Success Representative / Account Manager. This role involves building strong customer relationships, leveraging product knowledge for client success, and requires mining operational experience and a customer-facing background. Join a dynamic team committed to innovation and sustainability in the mining sector.

Qualifications

• Mining operational experience within the mine-to-mill chain.
• Experience in a customer-facing role, preferably in customer success or account management.
• Fluency in English; other African languages are beneficial.

Responsibilities

• Establish and nurture strong relationships with customers.
• Act as a product and process improvement expert.
• Create and manage success plans for customer outcomes.

Skills

Customer Relationship Management

Product Improvement

Communication

Analytical Skills

Education

Post-secondary education in mining, business, engineering, technology

Job description

Job Title : Customer Success Representative / Account Manager

Division : WEIR Motion Metrics

Location : Johannesburg, South Africa

Hybrid

Purpose of Role :

Be part of a global organization dedicated to building a better future. At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting, and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. It also depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way : Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress, and excel. There is no set path that our people must take; instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong : Weir is a welcoming, inclusive place where each individual’s contribution is recognized. All employees are encouraged to innovate, collaborate, and be themselves. We focus on people and their wellbeing, believing in fairness and practicing honesty, transparency, and authenticity in everything we do.

Key Responsibilities :

1. Establish and nurture strong relationships with our customers to understand their needs and goals.
2. Act as a product and process improvement expert, focused on leveraging Motion Metrics offerings and industry knowledge into success for our customers.
3. Create and actively manage success plans focused on actions, processes, resources, and touchpoints necessary to deliver quantifiable outcomes.
4. Curate customer feedback to identify trends, areas for improvement, and business expansion opportunities.
5. Travel to client sites when required.

Safety First : Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

Job Knowledge / Education and Qualifications :

• Mining operational experience within the mine-to-mill chain, including but not limited to drill & blast, load & haul, and fixed plant operations.
• Post-secondary education in mining, business, engineering, technology, or equivalent.
• Experience in a customer-facing role, preferably in customer success, account management, or customer support.
• Fluency in English. Other African languages are beneficial.

Founded in 1871, Weir is a world-leading engineering business with a purpose to make mining operations smarter, more efficient, and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water, and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low-carbon future. We are a global family of 11,000 talented people in over 60 countries, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our website.