Customer Success Partner (Account Management) | | Johannesburg

Copious Software; Sandton; On-site; ZAR 400,000 - 700,000; Full time

Job summary

Copious Software, a Tech & Talent Solution company, seeks a Customer Success Partner based in Johannesburg. This role focuses on managing enterprise accounts, specifically Standard Bank and Discovery, and requires 5+ years of experience. Join a supportive and dynamic environment with opportunities for growth and travel allowances?

Benefits

Competitive Compensation

Flexibility

Growth Opportunities

Supportive Environment

Travel Allowance

Qualifications

• Minimum 5+ years of experience in recruitment or account management.
• Proven success in placing tech talent and growing enterprise accounts.
• Strong network within Standard Bank or Discovery.

Responsibilities

• Serve as primary contact for Standard Bank and Discovery.
• Identify opportunities within existing accounts to expand service offerings.
• Achieve quarterly placement targets and oversee consultant onboarding.

Skills

Customer Relationship Management

Account Mining & Growth

Talent Placement

Conflict Resolution

Problem-solving

Education

Bachelor’s degree in Business, Marketing, or a related field

Job description

Ready to embark on this exciting career journey? Apply now and let's revolutionize the economic and technological landscape together!

At Copious, we believe inPeople,KnowledgeandSolutions. When these three aspects are brought together, something truly valuable is created. That's why we bring together engaged talent to provide high-value technological services that enable our consultants and customers to succeed.

We are a Tech & Talent Solution company dedicated to helping businesses grow.Since 2014, we've been partnering with our Talent and Customers to create Career and Business solutions for the People in the business and technology ecosystem.

We're here to help you thrive in today's fast-paced world of work. We offer Automation Testing, Salesforce Services, SAP Services, Business Intelligence and Analytics, and Talent Solutions.

WHY WORK WITH US

• Competitive Compensation:Above market-related pay with a three-tiered salary structure (fixed pay, variable pay, and incentives).

• Flexibility:Work on a contract basis with a clear path for contract renewal and potential opportunity for long-term growth.

• Growth Opportunities:Be a part of the strategic business team at Copious family, handling Enterprise accounts like Standard Bank and Discovery.

• Supportive Environment:Work within a dynamic and collaborative team that values your expertise and fosters professional development.

• Travel Allowance:Competitive travel reimbursements for client visits/entertainments.
  
  

ROLE

As aCustomer Success Partner (Female)– based in Johannesburg, you will focus on managing relationships and driving growth for enterprise accounts like Standard Bank and Discovery. With a strong network and prior experience working with these organizations, you will leverage your expertise in recruitment and account management to deliver exceptional results based on the target.

This role is target-driven, requiring you to meet quarterly placement goals for tech talent while managing client expectations. This is a full-time contract-based position with an initial duration of 12 months with leave benefits and renewable based on performance.

RESPONSIBILITIES

• Customer Relationship Management:Serve as the primary contact forStandard BankandDiscovery, ensuring client satisfaction and growth.

• Account Mining & Growth:Identify opportunities within existing accounts to expand service offerings and drive value.

• Talent Placement & Consultant Management:Achieve quarterly placement targets, oversee consultant onboarding, and ensure their happiness and retention.

• SOW and Contract Management:Handle and secure SOWs, NDAs, MSAs, and other legal or commercial documentation, including renewals and new contracts.

• Frequent Customer Engagement:Conduct regular in-person and virtual meetings to maintain strong relationships and understand client needs.

• Escalation & Conflict Resolution:Manage customer and consultant escalations, ensuring issues are resolved promptly.

• Reward & Recognition:Lead initiatives to reward and recognize consultants, driving morale and retention.

• Sales Administration:Own data accuracy in sales records, review invoices, and track accounts receivable.

• Pay Rate & Invoice Management:Oversee pay rate renewals, invoice reviews, and address sales projections vs. actuals.

• Ad-hoc Projects:Support special projects for Copious and related companies as needed.
  
  

REQUIREMENTS

• Minimum 5+ years of experiencein recruitment or account management, preferably managing enterprise accounts likeStandard BankorDiscovery.

• Proven success inplacing tech talent, growing accounts, and identifying potential opportunities for acquiring new logos.

• Strong network withinStandard BankorDiscoveryand a clear understanding of their internal hiring/onboarding processes.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability totravel regularlyfor client visits.

• Results-oriented with a track record of meeting or exceeding performance targets.

QUALIFICATIONS & CERTIFICATIONS

• Bachelor’s degree in Business, Marketing, or a related field or an equivalent qualification.

GOOD TO HAVE

• Recruiting Background:A strong understanding of recruitment processes and industry demands.

• Tech-Savvy:Ability to navigate CRM, ATS, and other sales and recruitment tools with ease.

• Experience withdata-driven decision-makingin sales or recruitment.