Customer Success Partner (Account Management) | Female | Johannesburg

Copious Software; Gauteng; On-site; ZAR 300 000 - 600 000; Full time

Job summary

Join a forward-thinking company as a Customer Success Partner, where your expertise in recruitment and account management will be pivotal in driving growth for enterprise accounts. This dynamic role offers the chance to work closely with major clients, ensuring their satisfaction while meeting ambitious placement goals. With a supportive environment and opportunities for professional development, you'll thrive in a collaborative team that values your contributions. If you're results-oriented and ready to make an impact, this is the perfect opportunity to advance your career in a vibrant industry.

Benefits

Competitive Compensation

Flexibility in contract renewal

Growth Opportunities

Supportive Environment

Travel Allowance

Qualifications

• 5+ years experience in recruitment or account management, especially with enterprise accounts.
• Strong network within Standard Bank or Discovery and understanding of their hiring processes.

Responsibilities

• Manage relationships with key clients like Standard Bank and Discovery.
• Achieve quarterly placement targets and oversee consultant onboarding.

Skills

Recruitment

Account Management

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Results-Oriented

Education

Bachelor's degree in Business

Marketing or related field

Tools

CRM

ATS

Job description

Ready to embark on this exciting career journey?

Apply now and let's revolutionize the economic and technological landscape together! At Copious, we believe in People, Knowledge, and Solutions.

When these three aspects are brought together, something truly valuable is created. That's why we bring together engaged talent to provide high-value technological services that enable our consultants and customers to succeed. We are a Tech & Talent Solution company dedicated to helping businesses grow.

Since our inception, we've been partnering with our Talent and Customers to create Career and Business solutions for the People in the business and technology ecosystem. We're here to help you thrive in today's fast-paced world of work.

We offer Automation Testing, Salesforce Services, SAP Services, Business Intelligence and Analytics, and Talent Solutions.

WHY WORK WITH US

1. Competitive Compensation: Above market-related pay with a three-tiered salary structure (fixed pay, variable pay, and incentives).
2. Flexibility: Work on a contract basis with a clear path for contract renewal and potential opportunity for long-term growth.
3. Growth Opportunities: Be a part of the strategic business team at Copious family, handling Enterprise accounts like Standard Bank and Discovery.
4. Supportive Environment: Work within a dynamic and collaborative team that values your expertise and fosters professional development.
5. Travel Allowance: Competitive travel reimbursements for client visits / entertainments.

ROLE

As a Customer Success Partner (Female) – based in Johannesburg, you will focus on managing relationships and driving growth for enterprise accounts like Standard Bank and Discovery. With a strong network and prior experience working with these organizations, you will leverage your expertise in recruitment and account management to deliver exceptional results based on the target. This role is target-driven, requiring you to meet quarterly placement goals for tech talent while managing client expectations.

This is a full-time contract-based position with an initial duration of 12 months with leave benefits and renewable based on performance.

RESPONSIBILITIES

1. Customer Relationship Management: Serve as the primary contact for Standard Bank and Discovery, ensuring client satisfaction and growth.
2. Account Mining & Growth: Identify opportunities within existing accounts to expand service offerings and drive value.
3. Talent Placement & Consultant Management: Achieve quarterly placement targets, oversee consultant onboarding, and ensure their happiness and retention.
4. SOW and Contract Management: Handle and secure SOWs, NDAs, MSAs, and other legal or commercial documentation, including renewals and new contracts.
5. Frequent Customer Engagement: Conduct regular in-person and virtual meetings to maintain strong relationships and understand client needs.
6. Escalation & Conflict Resolution: Manage customer and consultant escalations, ensuring issues are resolved promptly.
7. Reward & Recognition: Lead initiatives to reward and recognize consultants, driving morale and retention.
8. Sales Administration: Own data accuracy in sales records, review invoices, and track accounts receivable.
9. Pay Rate & Invoice Management: Oversee pay rate renewals, invoice reviews, and address sales projections vs. actuals.
10. Ad-hoc Projects: Support special projects for Copious and related companies as needed.

REQUIREMENTS

1. Minimum 5+ years of experience in recruitment or account management, preferably managing enterprise accounts like Standard Bank or Discovery.
2. Proven success in placing tech talent, growing accounts, and identifying potential opportunities for acquiring new logos.
3. Strong network within Standard Bank or Discovery and a clear understanding of their internal hiring / onboarding processes.
4. Excellent communication, interpersonal, and problem-solving skills.
5. Ability to travel regularly for client visits.
6. Results-oriented with a track record of meeting or exceeding performance targets.

QUALIFICATIONS & CERTIFICATIONS

Bachelor's degree in Business, Marketing, or a related field or an equivalent qualification.

GOOD TO HAVE

1. Recruiting Background: A strong understanding of recruitment processes and industry demands.
2. Tech-Savvy: Ability to navigate CRM, ATS, and other sales and recruitment tools with ease.
3. Experience with data-driven decision-making: in sales or recruitment.