Customer Success + Operations

Yes.inc; Wes-Kaap; Remote; ZAR 300,000 - 600,000; Full time

Job summary

Yes.inc is seeking a Customer Success + Operations professional for a remote contract role. Responsibilities include enhancing customer satisfaction, providing support, and utilizing excellent analytical skills. Ideal candidates will have experience in customer-facing roles and possess strong problem-solving abilities, with the capability to work independently.

Qualifications

• Previous experience in customer-facing roles.
• Strong problem-solving skills.
• Ability to work independently and remotely.
• Experience in operations or project management is a plus.

Responsibilities

• Daily tasks related to customer satisfaction.
• Provide customer support and service.
• Analyze customer feedback and data.

Skills

Customer Satisfaction

Customer Support

Customer Service

Analytical Skills

Communication

Problem-solving

Education

Experience in customer-facing roles

Job description

Company Description

Yes.inc is a platform that showcases the experiences of industry experts, veterans, and pioneers who are leading the way forward for society. The platform focuses on providing specific, actionable, and inspirational learnings to help move the world forward.

Role Description

This is a contract, remote role for a Customer Success + Operations professional at Yes.inc. The role involves daily tasks related to customer satisfaction, analytical skills, customer support, communication, and customer service.

Qualifications

• Customer Satisfaction, Customer Support, and Customer Service skills
• Analytical Skills and Communication abilities
• Previous experience in customer-facing roles
• Strong problem-solving skills
• Ability to work independently and remotely
• Experience in operations or project management is a plus