Customer Success Officer

Tyron Consultancy; Stellenbosch; On-site; ZAR 300,000 - 420,000; Full time

Job summary

A leading consultancy in Stellenbosch is seeking a Customer Success Officer to manage relationships and support customers in the agricultural sector. The role involves account management, project coordination, and data analytics, requiring excellent communication and proficiency in Microsoft Office. Candidates should possess a relevant degree and have a passion for sustainability in the food industry.

Qualifications

• At least 2 years of relevant work experience in client engagement/project management.
• Experience in the agricultural industry is beneficial.
• Excellent understanding of agriculture & food supply chains.

Responsibilities

• Manage customer relationships and account management.
• Provide customer support, including onboarding and online support.
• Coordinate projects that may cross-cut other functions.

Skills

Communication

Customer relationship management

Data analytics

IT platform usage

Education

B.Eng, BSc, MSc or Similar Qualification

Tools

Microsoft Office

Excel

Job description

Customer Success Officer job vacancy in Stellenbosch.

Duties and Responsibilities:

• Customer Account Management:
  • Customer relationship management.
  • Communicating and engaging with customers as needed.
  • Being an approachable and reliable point of contact and leading meetings with customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Building sustainable relationships and trust through open and interactive communication.
• Customer support:
  • On-boarding of management teams, training presentations and demonstrations
  • Online support calls
  • Customer profile and system setup,
  • Providing customers with system implementation advice
  • Preparing bespoke, data-driven insights, guidance and recommendations for management teams, and
  • Responding to help desk support queries timeously.
• Providing support to the broader team as needed.
• Data collection support, related admin and data accuracy sense-checking.
• Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.

Requirements:

• B.Eng, BSc, MSc or Similar Qualification
• Experience in the agricultural industry would be beneficial
• At least 2 years of work experience (client engagement or project management related, in the agricultural industry is preferred)
• Excellent understanding of agriculture & food supply chains
• Strong proficiency in Microsoft Office, with advanced skills in Excel
• Proven experience in data analytics, with the ability to interpret and communicate insights effectively
• Comfortable in the use of IT platforms
• Excellent English and Afrikaans verbal and written skills
• Passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
• Have a valid SA drivers’ license and own transport