Exceed Human Resource Consultants
South Africa
On-site
ZAR 300,000 - 500,000
Full time
23 days ago
Job summary
A leading company in the agricultural sector is looking for a skilled Customer Account Manager. The role focuses on customer relationship management, providing insights, and project support. Applicants should have relevant qualifications and experience in client engagement, with a strong understanding of agriculture and food supply chains.
Qualifications
- At least 2 years experience in client engagement or project management in the agricultural industry.
- Strong proficiency in Microsoft Excel and data analytics.
Responsibilities
- Manage customer relationships and lead meetings.
- Provide system implementation advice and support.
- Coordinate project management and reporting.
Skills
Customer relationship management
Data analytics
Excellent English and Afrikaans skills
Project management
Microsoft Office proficiency
Education
B.Eng, BSc, MSc or Similar Qualification
Reference:10484 NB
Consultant:Nine Broodryk
Job Description:- Customer Account Management:
- Customer relationship management.
- Communicating and engaging with customers as needed.
- Being an approachable and reliable point of contact and leading meetings with customers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Building sustainable relationships and trust through open and interactive communication.
- Customer support:
- On-boarding of management teams, training presentations and demonstrations
- Online support calls
- Customer profile and system setup,
- Providing customers with system implementation advice
- Preparing bespoke, data-driven insights, guidance and recommendations for management teams, and
- Responding to help desk support queries timeously.
- Providing support to the broader team as needed.
- Data collection support, related admin and data accuracy sense-checking.
- Project management, project reporting, and coordination of projects that may be cross cutting other functions in the team.
Qualifications:- B.Eng, BSc, MSc or Similar Qualification
- Experience in the agricultural industry would be beneficial
- At least 2 years of work experience (client engagement or project management related, in the agricultural industry is preferred)
- Excellent understanding of agriculture & food supply chains
- Strong proficiency in Microsoft Office, with advanced skills in Excel
- Proven experience in data analytics, with the ability to interpret and communicate insights effectively
- Comfortable in the use of IT platforms
- Excellent English and Afrikaans verbal and written skills
- Passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
- Have a valid SA drivers’ license and own transport
How to Apply:- Email your comprehensive CV toexceedhr@exceed.co.za.
- If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.