Customer Success Manager-South Africa

Azeus Convene; South Africa; On-site; USD 30,000 - 50,000; Full time

Job summary

Azeus Systems Limited is seeking a Customer Success Manager to enhance customer engagement for their innovative product, Convene. This role involves managing a diverse client portfolio, driving best practices, and identifying growth opportunities. The ideal candidate will possess a SaaS background and experience in account management. Join a dynamic team making a difference in over 100 countries.

Qualifications

• SaaS background favored.
• 1 to 3 years account management or sales experience.

Responsibilities

• Manage approximately 80+ accounts across various countries.
• Develop relationships with existing accounts and upsell services.
• Record clients' interactions via CRM.

Skills

Account Management

Client Outreach

Upselling

Education

IT Experience

1 to 3 Years Sales Experience

Job description

Azeus Systems Limited is looking for a Customer Success Managerto be part of our growing sales force for our product, Convene. Convene is a meeting and collaboration solution for Boards and Senior Leadership Teams. Convene has already been recognized by reputable institutions across the globe. Our client base has grown exponentially, and we have extended our global footprint in over 100 countries.

Visitazeusconvene.comfor more information.

Responsibilities:

• Report to the regional manager and the head of global customer success
• Able to manage approximately 80+ accounts within various countries
• Able to actively reach out to the clients and guide best practice of our software
• Develop relationship with existing accounts in the region
• Find creative ways to upsell to client, generate referrals
• Attend weekly / monthly meetings and report regularly
• Record clients’ interactions via CRM

Qualifications:

• SaaS background but any IT experience would be great
• Preferably have 1 to 3 years account management/sales experience.