Customer Success Manager (Remote South Africa)

HireHawk; South Africa; Remote; USD 50,000 - 80,000; Full time

Job summary

A fast-growing headhunting agency seeks a driven Customer Success Manager to grow their client base and ensure exceptional client satisfaction. The ideal candidate will possess strong sales instincts, relationship-building experience, and a deep understanding of the U.S. market. This remote role emphasizes effective communication, proactive client service, and collaboration with recruitment teams to align with client needs.

Qualifications

• 3+ years experience in client success or account management, preferably in recruiting.
• Proven experience with U.S.-based clients.
• Self-starter with a proactive mindset.

Responsibilities

• Act as the first point of contact for new business leads.
• Ensure client satisfaction through timely updates and follow-ups.
• Manage contracts, renewals, and performance check-ins.

Skills

Sales instincts

Relationship-building

Excellent communication

Organizational skills

Tech-savviness

Tools

CRMs

Spreadsheets

LinkedIn Sales Navigator

Zoho

Job description

Job Title: Customer Success Manager
Location: Remote
Industry: Executive Search / Recruitment Services
Employment Type: Full-Time

About Us

We’re a fast-growing headhunting agency that partners with companies across the U.S. to connect them with exceptional talent. Our mission is to deliver top-tier recruitment solutions through strategic search, proactive client management, and unwavering dedication to quality service.

We’re now looking for a driven Customer Success Manager to help grow our client base and ensure outstanding client satisfaction. This role is ideal for someone with strong sales instincts, relationship-building experience, and a deep understanding of the U.S. market.

What You’ll Do

Sales & Lead Generation

• Act as the first point of contact for new business leads
• Conduct outbound prospecting via cold calls, emails, and LinkedIn outreach
• Qualify prospects and schedule introductory calls or demos with decision-makers
• Build and maintain a pipeline of U.S.-based clients across industries
• Collaborate with leadership to refine and execute outreach strategies
  
  

Account Management & Client Service

• Serve as the main point of contact for assigned client accounts
• Ensure client satisfaction through timely updates, follow-ups, and service improvements
• Understand client hiring needs and work closely with recruitment teams to ensure alignment
• Manage contracts, renewals, and performance check-ins
• Address and resolve any service issues quickly and professionally
  
  

Internal Collaboration

• Provide client feedback to the recruiting team for ongoing improvements
• Participate in weekly team meetings and performance reviews

• Help develop pitch decks, proposals, and reports as needed
  

• 3+ years in a sales, client success, or account management role—preferably in recruiting, staffing, or a service-based industry
• Proven experience working with U.S.-based clients
• Excellent communication and interpersonal skills
• Comfortable with cold calling and lead generation
• Strong organizational skills and attention to detail
• Ability to manage multiple accounts and prioritize workload
• Tech-savvy; familiar with CRMs, spreadsheets, and virtual communication tools
• Self-starter with a proactive mindset and strong work ethic

• Able to work independently and align with U.S. time zones
  

Nice to Have

• Previous experience in a headhunting, recruiting, or staffing agency
• Understanding of hiring workflows, job briefs, and recruitment metrics
• Experience using tools like Zoho and LinkedIn Sales Navigator.