Customer Success Manager (Remote South Africa)

HireHawk; Cape Town; Remote; ZAR 500,000 - 800,000; Full time

Job summary

A fast-growing headhunting agency seeks a driven Sales & Account Manager to enhance client relations and expand their U.S. client base. This role requires strong sales instincts, effective communication, and the ability to manage multiple accounts, ensuring client satisfaction through active engagement and support.

Qualifications

• 3+ years in a sales, client success, or account management role—preferably in recruiting.
• Proven experience working with U.S.-based clients.
• Comfortable with cold calling and lead generation.

Responsibilities

• Act as the first point of contact for new business leads.
• Serve as the main point of contact for assigned client accounts.
• Build and maintain a pipeline of U.S.-based clients.

Skills

Communication

Interpersonal skills

Sales instincts

Organizational skills

Lead generation

Tools

Zoho

LinkedIn Sales Navigator

Job description

Job Title: Sales & Account Manager
Location: Remote
Industry: Executive Search / Recruitment Services
Employment Type: Full-Time

About Us

We’re a fast-growing headhunting agency that partners with companies across the U.S. to connect them with exceptional talent. Our mission is to deliver top-tier recruitment solutions through strategic search, proactive client management, and unwavering dedication to quality service.

We’re now looking for a driven Sales & Account Manager to help grow our client base and ensure outstanding client satisfaction. This role is ideal for someone with strong sales instincts, relationship-building experience, and a deep understanding of the U.S. market.

What You’ll Do

Sales & Lead Generation

• Act as the first point of contact for new business leads
  
  
• Conduct outbound prospecting via cold calls, emails, and LinkedIn outreach
  
  
• Qualify prospects and schedule introductory calls or demos with decision-makers
  
  
• Build and maintain a pipeline of U.S.-based clients across industries
  
  
• Collaborate with leadership to refine and execute outreach strategies
  
  

Account Management & Client Service

• Serve as the main point of contact for assigned client accounts
  
  
• Ensure client satisfaction through timely updates, follow-ups, and service improvements
  
  
• Understand client hiring needs and work closely with recruitment teams to ensure alignment
  
  
• Manage contracts, renewals, and performance check-ins
  
  
• Address and resolve any service issues quickly and professionally
  
  

Internal Collaboration

• Provide client feedback to the recruiting team for ongoing improvements
  
  
• Participate in weekly team meetings and performance reviews
  
  

• Help develop pitch decks, proposals, and reports as needed
  

• 3+ years in a sales, client success, or account management role—preferably in recruiting, staffing, or a service-based industry
  
  
• Proven experience working with U.S.-based clients
  
  
• Excellent communication and interpersonal skills
  
  
• Comfortable with cold calling and lead generation
  
  
• Strong organizational skills and attention to detail
  
  
• Ability to manage multiple accounts and prioritize workload
  
  
• Tech-savvy; familiar with CRMs, spreadsheets, and virtual communication tools
  
  
• Self-starter with a proactive mindset and strong work ethic
  
  

• Able to work independently and align with U.S. time zones
  

Nice to Have

• Previous experience in a headhunting, recruiting, or staffing agency
  
  
• Understanding of hiring workflows, job briefs, and recruitment metrics
  
  
• Experience using tools like Zoho and LinkedIn Sales Navigator.