Customer Success Manager - Hybrid (Melrose Arch) - Up To R840K Per Annum 840 000

Our prestige client is a well-funded startup simplifying US sales tax compliance for global businesses.

They provide end-to-end solutions, from calculations to reporting and filing.

They are backed by Group, a trusted partner to over 13 clients, including Fortune companies.

Duties & Responsibilities

1. Compliance Oversight: Ensure accurate and timely sales tax filings, documentation, and reconciliation processes.
2. Client Support: Provide strategic guidance and support to clients on compliance issues, risks, and proactive strategies.
3. Team Collaboration: Foster collaboration and alignment with cross-functional teams to drive customer success initiatives and achieve business objectives.
4. Process Improvement: Handle Customer Success platforms, identify opportunities to streamline operations, and implement best practices to improve efficiency and effectiveness.

The ideal candidate will have:

1. Proven experience in Customer Success, Account Management, or a similar customer-focused role.
2. Bachelor's degree in finance, Business, Law, or a related field.
3. Excellent Communication Skills: Demonstrated proficiency in written and verbal communication.
4. Business intuition: Apt to understand financial and technical concepts.
5. Strong analytical skills: Ability to translate data into insights and ask the right questions to gather necessary information.
6. Strong organizational skills: Ability to manage workflows independently, take responsibility for a customer portfolio, and efficiently prioritize time.

The Reference Number for this position is LJ which is a Hybrid (Melrose Arch), Permanent position offering a salary up to Rk per annum.

Contact Leigh at

• or call her at to discuss this and other opportunities.

J Ljbffr