Customer Success Manager (Affiliate & Influencer)

impact.com; Cape Town; Hybrid; USD 30,000 - 45,000; Full time

Job summary

Impact.com is seeking a Customer Success Manager who will become an essential product expert. This role involves enhancing customer relationships and delivering excellent support to clients in the influencer marketing sector. The ideal candidate will possess strong customer service skills, critical thinking, and expertise in digital marketing.

Benefits

Medical Aid and Provident Fund

Fitness club fee reimbursements

Training & Development opportunities

Restricted Stock Units

Qualifications

• 2+ years experience in customer service/relationship management, preferably B2B.
• Strong understanding of the influencer marketing ecosystem.
• Detail-oriented with the ability to prioritize tasks.

Responsibilities

• Deliver world-class support to top clients.
• Monitor accounts and conduct regular check-ins.
• Provide training and product support to clients.

Skills

Customer service

Relationship management

Problem-solving

Digital marketing

Initiative

Education

Bachelor's Degree in Business or Marketing

Job description

Customer Success Manager (Affiliate & Influencer)

Cape Town

Our Company:

If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

• Passionate about its people
• Focused on delivering the very best tech to our customers
• Offering the flexibility to work how and where you are most successful
• Obsessed with our customer’s success
• The leading SaaS platform to automate partnerships - affiliate, influencer, technology partners, and more!
• Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
• Obsessed with making a difference in business and to the wider community

Impact is the global leader in Partnership Automation, working with innovative brands like Adidas, AirBnB, eBay, Lenovo, Nike and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships. The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud. Founded in 2008, Impact has grown to over 1,100 employees and 21 offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.

Your Role at impact.com:

As a Customer Success Manager, you will be an incredible product expert! This involves honing and growing customer relationships with buyers utilizing our software suite to build stronger & more successful marketing campaigns.

Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at impact.com.

What You'll Do:

• Delivering world-class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check-ins and relationship building.
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

What You Have:

• 2+ years customer service/relationship experience, preferably B2B
• In-depth understanding of the influencer marketing’s ecosystem
• Bachelor's Degree (Business, Marketing or related field a plus)
• Consistent track record of providing stellar support to customers.
• Strong understanding of the digital marketing ecosystem
• Healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• Fitness club fee reimbursements

Impact is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

#LI-CapeTown_Hybrid

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