Customer Success Manager / Account Manager (Food / Restaurant) (6-Month Contract)

Isilumko Staffing (Jhb); Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A prominent online food platform is seeking experienced Account Managers from the Food/Restaurant industry to enhance customer success. This 6-month contract involves managing a portfolio of restaurant partners, striving for revenue growth, and delivering high-quality customer service. Ideal candidates will possess at least 4 years' experience, excellent communication skills, and proficiency in data analysis tools.

Qualifications

• No less than 4 years' relevant experience as an Account Manager.
• Must have own reliable vehicle and valid driver's license.
• Proven track record of portfolio growth.

Responsibilities

• Successfully manage a portfolio of Enterprise restaurant partners (max 30 groups).
• Drive revenue growth and high level of customer service.
• Analyze data to make informed decisions and drive initiatives.

Skills

Excellent English communication

Stakeholder management

Client relationship management

Self driven

Target driven

Critical thinking

Problem solving

Analytical

Attention to detail

Customer service

Deadline driven

Organised

Education

Matric

Tools

Google sheets

PowerBI

Job description

One of our international online food platform clients are looking for experienced, innovative and driven Account Managers from the Food / Restaurant industry to join them on a 6-month contract as a Customer Success Manager.

Qualifications and experience : MatricNo less than 4 years' relevant experience as an Account ManagerMust have own reliable vehicle and valid drivers' licenseProven track record of portfolio growth- reference checks will be conducted upfrontProficient with Google sheets and PowerBIKey skills : Excellent English communicationStakeholder managementClient relationship managementSelf drivenTarget drivenCritical thinkingProblem solvingAnalyticalAttention to detailCustomer serviceDeadline drivenOrganisedKey performance areas : Successfully manage a portfolio of Enterprise restaurant partners - 30 groups at maxDrive revenue growthDrive high level of customer service (Resolving customer queries in the shortest time possible)Customer retentionKeep abreast of industry trendsAnalyse data and use the date to make informed decisions (Build models)Drive initiativesStakeholder engagement - restaurant partners, team, product support, account managers, marketing, operations, legal, finance