Customer Success Manager

revX; Stellenbosch; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

A digital revenue partner in Stellenbosch seeks a Customer Success Manager to ensure successful onboarding, retention, and growth of customers. The role requires collaboration with various teams to enhance satisfaction and revenue. Ideal candidates should have experience in customer success, strong communication skills, and familiarity with CRM systems. This position allows for remote work with one day in the office weekly.

Qualifications

• Proven experience in customer success or a related field.
• Strong understanding of CRM systems and customer management.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

Responsibilities

• Ensure new customers are successfully onboarded.
• Grow existing customer revenue.
• Build and distribute customer-facing reports.
• Monitor campaign health and relay feedback.

Skills

Customer success management

Communication skills

Customer empathy

Attention to detail

Education

Experience in customer success or related field

Tools

CRM systems

Office 365

Asana

Slack

Job description

Employment Summary: The Customer Success Manager will be responsible for ensuring the successful onboarding, retention, and growth of our customers. This role involves close collaboration with management, finance, production and customer teams to enhance customer satisfaction and drive revenue growth.

Employer: revX is a digital revenue partner focussing on sales generation for our customers. Our services include content generation, digital marketing, lead & sales optimization, comprehensive reporting, robotic sales fulfilment and custom development

Employment Type: Remote with one day per week office work

Key Responsibilities:

1. Ensuring Customer Happiness:

• Ensure new customers are successfully onboarded.
• Champion weekly meetings with customers.
• Grow existing customer revenue.
• Ensure customer contracting is in place and maintained.

2. Reporting:

• Build and distribute customer-facing reports
• Present reports to customers weekly and monthly.
• Monitor internal reports and set goals with the production teams to ensure campaigns are behaving

3. Campaign Management:

• Empowering campaigns through liaison with customer and internal production teams.
• Create new campaign briefs for the production team.
• Monitor campaign health weekly and relay feedback to the production team
• Analyse customer user journeys and identify gaps.
• Working with the rest of the team to optimise customer lead and sales journey
• Ensuring customer campaigns run as successful as possible

4. Finance:

• Ensure customer marketing budgets are captured accurately and on time
• Linkage role between internal finance teams and customer for invoicing and payments

Attributes:

• Diligence and intense attention to detail.
• Strong customer empathy and communication skills.
• Charismatic and outgoing personality.
• Ability to manage administrative tasks efficiently.
• Ability to learn.
• Customer obsessed

Qualifications:

• Proven experience in customer success or a related field.
• Strong understanding of CRM systems and customer management.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams
• Digital marketing experience is preferred but not requirement
• Prior knowledge with Office 365, Asana, Slack