Customer Success Manager

Manpower Group SA (Pty) Ltd; Pietermaritzburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Community Manager to enhance engagement with ambassadors and ensure successful campaign deliveries. This dynamic role involves onboarding ambassadors, tracking their progress, and providing support. Ideal candidates are organized, tech-savvy, and possess excellent communication skills. Join a forward-thinking team that values creativity and initiative.

Qualifications

• Confident, friendly communicator.
• Exceptionally organized and target-driven.
• Tech-savvy and comfortable using internal systems.

Responsibilities

• Engaging with new and existing ambassadors.
• Conducting pre-delivery calls and processing opt-ins.
• Monitoring campaign progress and ensuring ambassador targets are met.

Skills

Communication

Organization

Multitasking

Detail Orientation

Tech-savvy

Writing

Job description

Are you a people-person with a passion for building relationships, driving engagement, and making things happen? We’re on the lookout for a confident and bubbly Community Manager to join our dynamic team!

In this exciting role, you'll be the go-to support for our growing network of ambassadors — empowering them to thrive and helping us deliver successful sampling campaigns. From onboarding and guiding ambassadors, to collecting feedback and tracking results, you’ll be at the heart of it all.

What You’ll Be Doing :

• Engaging with new and existing ambassadors to keep them informed, motivated, and supported
• Conducting pre-delivery calls and processing opt-ins
• Monitoring campaign progress and ensuring ambassador targets are met
• Gathering and uploading campaign photos and feedback from social media and emails
• Answering ambassador queries quickly and professionally
• Helping select and notify prize winners
• Reporting insights to help shape future campaign success

What We’re Looking For :

• A confident, friendly communicator
• Exceptionally organised and target-driven
• Someone who thrives on multitasking and loves a fast-paced environment
• A keen eye for detail and opportunities to improve
• Tech-savvy and comfortable using internal systems
• Strong writing and email skills

Why You’ll Love Working With Us :

You'll play a key role in driving campaign success — your efforts directly contribute to growing our business and strengthening brand relationships. Plus, you'll be part of a collaborative, forward-thinking team that values initiative, creativity, and positivity.

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