Customer Success Manager

Growth Troops; Johannesburg; Remote; ZAR 250,000 - 400,000; Full time

Job summary

A leading podcast studio is seeking a Customer Success Specialist to foster client relationships and ensure project success. This important role involves leading clients through planning and production, using automation to enhance efficiency and drive renewals. Join a dynamic team focused on impactful storytelling.

Benefits

Flexible work hours

Opportunity for growth in a fast-paced environment

Qualifications

• 3+ years managing client accounts in media or tech.
• Expertise with automation platforms like Zapier or Make.

Responsibilities

• Lead onboarding and manage episode timelines.
• Track performance metrics and provide updates to clients.

Skills

Client account management

Communication

Project management

Automation

Problem-solving

Tools

Zapier

Make

Job description

Customer Success Specialist

Full-Time

• Remote (U.S. Eastern Time Hours)
  
  

Overview

We’re a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows—and we’re hiring our first Customer Success Specialist. This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact.

You’ll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you’ll help ensure every show launches smoothly and exceeds expectations.

What You'll Do

• Lead onboarding with structured kickoff calls and milestone planning
• Manage episode timelines, guest coordination, and content delivery
• Use tools like Zapier or Make to automate workflows and reduce friction
• Provide regular updates to clients and align internal teams around timelines
• Track performance metrics and turn insights into strategic recommendations
• Troubleshoot production or scheduling challenges with clarity and speed
• Contribute to client retention and renewals by delivering an excellent experience
  
  

What You Bring

• 3+ years managing client accounts in media, SaaS, or a tech-enabled service
• Proficiency with automation platforms (Zapier or Make required)
• Excellent communication skills, both verbal and written
• Experience managing multiple timelines in CRM or project management tools
• Calm, organized, and solutions-oriented in fast-paced environments
• Bonus: knowledge of podcast production or B2B marketing workflows
  
  

Why You’ll Love This Role

• Be a foundational part of our client success team
• Work at the crossroads of content creation, operations, and strategy
• Help turn creative client ideas into scalable, repeatable systems
• Join a team that values clarity, momentum, and meaningful storytelling