Customer Success Manager

WatersEdge Solutions; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A fast-paced tech company is seeking a Customer Success Manager in Johannesburg. This pivotal role focuses on client retention and revenue growth while delivering exceptional customer experiences. The ideal candidate will bring at least 3 years of experience, strong communication skills, and a startup mindset, thriving in a dynamic environment. Competitive salary and hybrid working model are offered, along with professional growth opportunities.

Benefits

Competitive salary package aligned with market standards

Participation in a share incentive scheme

Generous paid time off policy

Wellness perks

Access to regular team socials

Qualifications

• Minimum 3 years’ experience in a similar client-facing Customer Success or Account Management role.
• Ability to work with numerical data, including FX rates and gross/net figures.
• Start-up mindset; thrives in a high-growth, agile environment.

Responsibilities

• Act as a trusted advisor to customers for their goals.
• Drive retention by identifying risks and resolving challenges.
• Collaborate with cross-functional teams for seamless service.

Skills

Interpersonal skills

Communication skills

Organizational skills

Data handling

Project management

Education

3 years’ experience in Customer Success or Account Management

Tools

Salesforce

Monday.com

Job description

Are you a relationship-builder with a passion for customer success in a fast-paced, tech-driven environment?

We're hiring a Customer Success Manager to join a dynamic, rapidly scaling global team. This is a key role focused on client retention, revenue growth, and delivering an exceptional customer experience across a diverse portfolio.

Key Responsibilities:

• Act as a trusted advisor to customers, helping them achieve their goals through proactive and strategic support.
• Drive retention by identifying risks early and resolving customer challenges effectively.
• Grow revenue via account expansion and cross-selling opportunities within your Book of Business.
• Collaborate cross-functionally with internal teams including Operations, Sales, Marketing, and Finance to ensure seamless service delivery.
• Lead or contribute to broader team projects aimed at improving processes, scalability, and efficiency.

What We’re Looking For:

• Minimum 3 years’ experience in a similar client-facing Customer Success or Account Management role.
• Strong interpersonal and communication skills with the ability to build trust and rapport quickly.
• Highly organised and adaptable, with effective time and project management abilities.
• Comfortable working with numerical data, including FX rates, gross/net figures, and basic financial concepts.
• A start-up mindset – thrives in a high-growth, agile environment and ready to take initiative.
• Demonstrated ability to handle a high volume of accounts without compromising on quality.

Preferred Experience:

• Natural commercial acumen with a passion for strategic account growth.
• Familiarity with platforms like Salesforce and Monday.com.
• Prior experience working within a tech startup or scale-up environment.

What You’ll Gain:

• A collaborative role at the intersection of multiple business functions, where your impact will be visible and valued.
• Competitive salary package aligned with market standards.
• Participation in a share incentive scheme.
• Generous paid time off policy and wellness perks.
• Hybrid working model to support both remote and in-office flexibility.
• Access to regular team socials and a supportive, innovation-driven culture.

If you have not been contacted within 10 working days, please consider your application unsuccessful