Customer Success Manager

Talent Sam; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Manager to empower founders and entrepreneurs. In this pivotal role, you'll manage a portfolio of clients, guiding them through proven systems to achieve significant business growth. Your responsibilities will include coaching, metrics tracking, and community engagement, all aimed at fostering deep relationships and measurable success. If you thrive in fast-paced environments and are passionate about driving results, this opportunity offers a chance to make a substantial impact in the entrepreneurial landscape.

Qualifications

• 3+ years in Client Success, Account Management, Coaching, or similar roles.
• Exceptional communicator with a proactive approach to problem-solving.

Responsibilities

• Manage a portfolio of ~40 founders, guiding them to achieve their goals.
• Conduct ~25 1:1 coaching calls weekly to drive client engagement.

Skills

Client Management

Coaching

Communication

Problem Solving

Adaptability

Community Engagement

Education

Bachelor's Degree or equivalent experience

Tools

Asana

Job description

The client is building a global movement to empower founders and entrepreneurs by providing proven systems for audience growth, brand building, and community engagement. Their mission is to help millions of founders scale their businesses to new heights through a blend of automation, high-level strategy, and cutting-edge personal branding techniques.

They’re a rapidly scaling organization focused on delivering world-class experiences and results for their clients. They are not just another company - it’s a high-impact, life-altering experience for founders who want to level up.

The Role

As a Customer Success Manager, you’ll play a pivotal role in helping a portfolio of ~40 founders achieve breakthrough results in their businesses. You will be their guide, helping them navigate the proven systems, pushing them through key milestones, and ensuring they experience real, measurable success.

This role is integral to our growth, as you are responsible for building deep, trusting relationships with clients, ensuring their needs are met, and facilitating their journey to multi-million-dollar business success.

Key Responsibilities

1. Client Management: Manage a book of 40 founders.
2. Coaching & Accountability: Conduct ~25 1:1 coaching calls weekly, guiding founders through bottlenecks and milestones.
3. Engagement: Drive high engagement within our Skool community by celebrating founder wins, engaging with posts, and keeping the community momentum strong.
4. Metrics Tracking: Actively track your progress and client outcomes using Asana, ensuring key performance indicators (KPIs) such as upsells, reviews, and case studies are met or exceeded.
5. Content & Process Development: Collaborate on the development of founder journeys and playbooks, refining the client experience to ensure seamless progress through the curriculum.
6. Feedback & Continuous Improvement: Collect feedback, identify bottlenecks, and consistently propose solutions to improve systems and processes.
7. Team Collaboration: Work closely with the Success team, sharing insights and collaborating on strategies to maximize client outcomes.

Who We’re Looking For

You’re someone who thrives in high-growth, fast-paced environments and is passionate about helping founders succeed. The ideal candidate has a deep understanding of client success and knows how to drive results that align with both business goals and personal growth.

1. Extreme Ownership: You take full responsibility for your work, your clients, and the results. You’re proactive in solving problems, ensuring no detail is overlooked.
2. Exceptional Communicator: You’re clear, concise, and confident in your communication, ensuring that every founder knows exactly what they need to do next.
3. Proactive Leader: You don’t wait for problems to arise—you seek out challenges and solve them.
4. Adaptability: You thrive in ambiguity and fast-paced environments, adjusting quickly without sacrificing quality.
5. Community Builder: You’re excited to create an environment of success and momentum within the founder community, fostering deep engagement and connection.
6. Confidentiality: You handle sensitive client and business information with the highest level of trust and integrity.
7. Experience: 3+ years in Client Success, Account Management, Coaching, Sales, Entrepreneurship, Digital Marketing, or a similar role.