Customer Success Manager

The Legends Agency; Cape Town; On-site; ZAR 30,000 - 60,000; Full time

Job summary

An innovative platform is seeking a Customer Success Manager to enhance client satisfaction through effective onboarding and relationship management. In this dynamic role, you'll lead the onboarding process, manage installations, and proactively monitor software usage to ensure clients' needs are met. Your excellent communication skills will be vital in building strong relationships, while your problem-solving abilities will help address any issues before they impact client satisfaction. Join a fast-scaling company where your contributions will make a significant impact and enjoy opportunities for growth in a supportive environment.

Benefits

Opportunities for growth and career development

Comprehensive benefits and incentives

Dynamic and innovative work environment

Qualifications

• 3+ years experience in customer success or account management.
• Strong understanding of client onboarding and installation processes.

Responsibilities

• Lead the onboarding process for new clients and ensure seamless integration.
• Build and maintain strong relationships with clients as their primary contact.

Skills

Client Onboarding

Relationship Management

Problem-Solving

Communication Skills

Monitoring Software Performance

Customer-Centric Mindset

Education

Bachelor's degree in Business

Bachelor's degree in Communications

Tools

CRM Tools

Customer Success Tools

Job description

About Us: Our client is an innovative platform dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients.

Role Overview: We are seeking a Customer Success Manager with at least 3 years of experience in a similar role. You will be responsible for onboarding new clients, managing installations, and maintaining strong client relationships. Your proactive approach to monitoring software usage will help ensure our clients are satisfied and that any issues are addressed before they become problems.

Key Responsibilities:

• Client Onboarding: Lead the onboarding process for new clients, ensuring a seamless setup and integration of our platform into their operations.
• Client Relationship Management: Build and maintain strong relationships with clients, serving as their primary point of contact and advocate within the company.
• Managing Installations: Oversee the installation of our software, coordinating with internal teams to ensure timely and efficient deployments.
• Proactive Monitoring: Monitor software usage to identify trends or potential issues. Take pre-emptive action to address concerns before they impact client satisfaction.
• Client Support: Provide ongoing support and assistance to clients, addressing inquiries and resolving any issues that arise.
• Training and Education: Conduct training sessions for clients to enhance their understanding of our platform and its features, empowering them to maximize their use of our services.
• Feedback Collection: Gather and relay client feedback to internal teams, contributing to product improvements and service enhancements.
• Renewals and Upselling: Collaborate with the sales team to identify opportunities for upselling and ensure successful contract renewals.

Qualifications:

• Bachelors degree in Business, Communications, or a related field (preferred)
• 3+ years of experience in customer success or account management, preferably in a tech or SaaS environment.
• Strong understanding of client onboarding and installation processes.
• Excellent communication and interpersonal skills, with a focus on relationship building.
• Proactive problem-solving abilities and a customer-centric mindset.
• Experience in monitoring software performance and using data to inform decision-making.
• Familiarity with CRM and customer success tools.
• Ability to work independently and collaboratively in a fast-paced environment.

Why Join?

• Opportunities for growth and career development in a fast-scaling company.
• Comprehensive benefits and incentives.
• The chance to work in a dynamic and innovative environment, where your contributions will make an impact.

How to Apply: If you are passionate about customer success and have the skills to drive client satisfaction through effective onboarding and relationship management, please submit your CV and a cover letter detailing your relevant experience and why you would be a great fit for our client. Please apply only if you meet the requirements.