Customer Success Manager

Growth Troops; Cape Town; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A fast-scaling podcast studio seeks a Customer Success Specialist to manage client relationships for B2B shows. The role involves leading clients from onboarding through project execution, utilizing strong organizational skills and automation tools to ensure smooth launches and strategic impact. Ideal candidates have experience in media or SaaS and a passion for client success.

Qualifications

• 3+ years managing client accounts in media, SaaS, or tech-enabled services.
• Proficiency in automation platforms (Zapier or Make required).
• Ability to manage multiple timelines effectively.

Responsibilities

• Lead onboarding with structured calls and milestone planning.
• Manage episode timelines and content delivery.
• Track performance metrics and provide updates to clients.

Skills

Communication

Organization

Automation

Client management

Tools

Zapier

Make

CRM tools

Project management tools

Job description

Customer Success Specialist

Full-Time

• Remote (U.S. Eastern Time Hours)
  
  

Overview

We’re a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows—and we’re hiring our first Customer Success Specialist. This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact.

You’ll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you’ll help ensure every show launches smoothly and exceeds expectations.

What You'll Do

• Lead onboarding with structured kickoff calls and milestone planning
• Manage episode timelines, guest coordination, and content delivery
• Use tools like Zapier or Make to automate workflows and reduce friction
• Provide regular updates to clients and align internal teams around timelines
• Track performance metrics and turn insights into strategic recommendations
• Troubleshoot production or scheduling challenges with clarity and speed
• Contribute to client retention and renewals by delivering an excellent experience
  
  

What You Bring

• 3+ years managing client accounts in media, SaaS, or a tech-enabled service
• Proficiency with automation platforms (Zapier or Make required)
• Excellent communication skills, both verbal and written
• Experience managing multiple timelines in CRM or project management tools
• Calm, organized, and solutions-oriented in fast-paced environments
• Bonus: knowledge of podcast production or B2B marketing workflows
  
  

Why You’ll Love This Role

• Be a foundational part of our client success team
• Work at the crossroads of content creation, operations, and strategy
• Help turn creative client ideas into scalable, repeatable systems
• Join a team that values clarity, momentum, and meaningful storytelling