Customer Success Manager

University of Fort Hare; Cape Town; On-site; ZAR 300,000 - 600,000; Full time

Job summary

A leading company in South Africa is seeking a passionate Customer Success Manager to ensure clients derive maximum value from products and services. This role involves onboarding new customers, providing support through monitoring alerts, and contributing to customer success processes. Ideal candidates will possess excellent communication skills, technical knowledge of network infrastructure, and proficiency in CRM systems like Zoho and Zendesk.

Responsibilities

• Proactively monitor customer alerts and provide insightful solutions.
• Onboard new customers, conduct product demos, and assist in product deployment.
• Build and maintain strong relationships with customers through regular check-ins.
• Contribute to the development of customer success processes.
• Document and update knowledge base write-ups.
• Provide feedback from customers to help improve our product.

Skills

Flexibility

Technical Knowledge

Documentation

CRM & Ticket Tracking Systems

Communication

Learning Attitude

Job description

Job Title: Customer Success Manager

Our Client are seeking a passionate and dedicated Customer Success Manager to join our team. Your primary role will be to ensure our customers derive maximum value from our products and services.

Location

Worldwide

Responsibilities:

• Proactively monitor customer alerts and provide insightful solutions.
• Onboard new customers, conduct product demos, and assist in product deployment.
• Build and maintain strong relationships with customers through regular check-ins.
• Contribute to the development of customer success processes.
• Document and update knowledge base write-ups.
• Provide feedback from customers to help improve our product.

Key Skills:

• Flexibility: Our customers are worldwide, so you may need to accommodate different time zones.
• Technical Knowledge: Familiarity with IP addressing, DNS, general network infrastructure, and basic security concepts is essential.
• Documentation: Ability to document interactions with customers effectively.
• CRM & Ticket Tracking Systems: Familiarity with Zoho and Zendesk or similar platforms.
• Communication: Excellent communication skills to interact with both technical and non-technical audiences.
• Learning Attitude: Willingness to learn new features and understand their application for customers.

Please note only shortlisted candidates will be contacted