Customer Success Executive (Events)

Energy Capital & Power; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the energy sector seeks a Sponsorship Coordinator to enhance client engagement and optimize sponsorship packages. The role involves liaising with sponsors, ensuring smooth event execution, and driving customer satisfaction. Candidates should possess a relevant degree and 2-4 years of relevant experience in client management and event coordination.

Qualifications

• 2-4 years experience in sponsorship coordination, client servicing, or project management.
• Experience managing client communications and deliverables.
• Onsite event experience is advantageous.

Responsibilities

• Act as the main point of contact for sponsors ensuring customer satisfaction.
• Coordinate with marketing to promote client participation.
• Assist with onsite event execution to ensure sponsor activation.

Skills

Communication

Client Management

Problem Solving

Coordination

Education

National Diploma or Bachelor’s Degree in Business Administration or Events Management

Tools

CRM tools

Project Management tools

Job description

Company Description

This role serves as the crucial link between the operations and commercial teams, ensuring seamless

coordination and delivery of sponsor and exhibitor obligations. The position plays a central part in

driving customer satisfaction and successful event execution by bridging internal departments with

client-facing activities.

Job Description

Responsibilities:

• Act as the main point of contact for sponsors (or via the commercial/sales person) into other functions within ECP, maintaining a positive and proactive relationship to ensure customer satisfaction and retention.
• Work closely with the commercial/sales team to understand the sponsors’ needs and expectations and provide support in maximizing their sponsorship packages.
• Serve as the operational-commercial liaison to ensure that all sponsorship deliverables are aligned with internal capabilities and timelines.
• Send marketing and sponsorship manuals; track and follow up on required documentation.
• Coordinate with the marketing team to promote client participation and increase sponsorship visibility.
• Proactively identify and resolve any issues or concerns raised by clients.
• Collect guest lists from clients and ensure accurate and timely registration.
• Obtain artwork from clients and coordinate across departments to seek necessary approvals.
• Participate in internal and client meetings; provide status updates and address any concerns.
• Assist with onsite event execution to ensure client satisfaction and successful sponsor activation.
• Onboard sponsors and exhibitors within 48 hours of contract signature (includes sending welcome letter and collecting logos).
• Fulfil sponsorship deliverables in line with agreed timelines.
• Execute sponsor and exhibitor communication plans within agreed timelines and deadlines.
• Maintaining strong, proactive relationships with sponsors and exhibitors.
• Understanding and meeting client needs and expectations.
• Supporting the commercial team to maximize the value of sponsorship packages.
• Ensuring timely, consistent, and professional communication with clients.
• Collaborating with marketing to promote client engagement and exposure.
• Anticipating and resolving issues before they impact satisfaction or delivery.
• Managing documentation flow and artwork approvals effectively.
• Facilitating internal approvals by coordinating across departments.
• Contributing to the successful delivery of events and high client satisfaction.
  
  

Qualifications

• A National Diploma or Bachelor’s Degree in one of the following fields: Business Administration or Events Management
• 2-4 years experience in admin, sponsorship coordination, client servicing, project management, sales admin
• Experience managing client communications and deliverables
• Experience with CRM or project management tools (e.g. Trello, HubSpot, etc.) is a plus
• Onsite event experience is advantageous