Customer Success Engineer - Cyber Security

Wenham Carter Group; Johannesburg; On-site; ZAR 700,000 - 850,000; Full time

Job summary

A leading company is seeking a Customer Success Engineer - Cyber to ensure clients achieve security outcomes through expert support and guidance. The role involves driving adoption of advanced security features, advising on best practices, and managing customer relationships. Candidates should have extensive experience in cybersecurity, technical expertise, and relevant certifications.

Qualifications

• 5+ years of experience in network/system engineering, cybersecurity.
• Strong understanding of security technologies and networking protocols.
• Ability to manage multiple projects and relationships.

Responsibilities

• Act as subject matter expert in deployments and configuration.
• Support customers with security best practices.
• Drive product adoption and implementation strategies.

Skills

Customer engagement

Technical expertise

Networking protocols

Communication

Project management

Education

Relevant certifications (PCNSE, PCNSA, CISSP)

Tools

Gainsight

Tableau

Job description

Job Title - Customer Success Engineer - Cyber

Salary - Up to 850K ZAR

Contract - Initially 12 months

The Role

Customer Success Engineers are technical experts, trusted advisors, and customer advocates. They ensure clients achieve their desired outcomes through hands-on support, proactive guidance, and deep product knowledge. This role focuses on driving adoption of advanced security features across Next Generation Firewall (NGFW) technologies.

Key Responsibilities

• Technical Expertise:
• Act as the subject matter expert in deployments, upgrades, configuration, and feature adoption
• Advise on lifecycle management and communicate product updates
• Customer Engagement:
• Support customers with security best practices, posture improvements, and risk assessments
• Drive implementation strategies that align with business needs and technical goals
• Collaborate with internal teams and customer stakeholders (e.g., CISOs, CTOs)
• Product Adoption:
• Identify innovative use cases and influence product roadmap
• Deliver technical plans, success strategies, and advisory support

Qualifications

• 5+ years of experience in network/system engineering, cybersecurity, consulting, or technical support
• Background in security technologies (e.g., Zero Trust, Threat Prevention, VPNs)
• Strong understanding of networking protocols (e.g., BGP, OSPF, SSL, IPSec) and NGFW
• Experience delivering security advisories and best practice recommendations
• Proven ability to manage multiple projects and customer relationships in dynamic environments
• Familiarity with customer success platforms (e.g., Gainsight, Tableau)
• Strong communication and relationship-building skills
• Relevant certifications preferred (e.g., PCNSE, PCNSA, CISSP)