Customer Success Engineer

CubeSpace ADCS; Stellenbosch; On-site; ZAR 420,000 - 640,000; Full time

Job summary

CubeSpace ADCS is seeking a Customer Success Engineer to bridge customers and internal engineering. You will diagnose issues, interpret system behaviour, and guide customers toward effective technical solutions across the mission lifecycle.

You will collaborate with engineering and production teams, translate challenges into clear technical discussions, and contribute to documentation and knowledge bases while supporting client mission readiness and handovers.

Qualifications

• Technical diploma or degree in Engineering or related field.
• Strong technical problem-solving ability and curiosity to investigate complex systems.
• Excellent written and verbal communication skills.
• Experience in customer-facing technical roles or technical support.
• Ability to interpret technical information for engineers and customers.

Responsibilities

• Act as primary technical contact for post-sale customer support queries.
• Investigate and troubleshoot technical issues by analyzing system behaviour.
• Collaborate with engineering and specialist teams to diagnose problems and craft solutions.
• Translate customer challenges into internal technical discussions and guidance.
• Maintain internal documentation such as troubleshooting guides and playbooks.

Skills

Technical problem solving

Strong communication

Customer-facing experience

Independent ownership

Collaboration with engineering

Education

Engineering diploma/degree

Tools

CRM software

ERP systems

Ticketing systems

Job description

As a Customer Success Engineer, you will play a key technical role at the intersection of CubeSpace’s customers and internal engineering teams. This role is suited to an individual with a technical background, who enjoys solving technical challenges while working directly with customers to ensure mission success.

You will help diagnose technical issues, interpret system behaviour, and guide customers toward effective solutions across the lifecycle of their mission. Working closely with CS’s development and specialist teams, you will translate customer challenges into clear technical discussions internally and help deliver well-structured solutions back to the customer.

This role focuses on technical problem solving, system understanding, and bridging the gap between CS’s development teams and customer mission needs.

Key Responsibilities:

• Act as the primary technical point of contact for post-sale customer support queries.
• Investigate and troubleshoot technical issues by gathering the necessary information and analysing system behaviour.
• Work closely with CS’s engineering and specialist teams to diagnose problems and develop effective technical solutions.
• Translate customer challenges into clear internal technical discussions, helping bridge the gap between customer requirements and engineering teams.
• Communicate technical solutions and guidance clearly and professionally to customers.
• Manage and track support queries through the support mailbox and ticketing system, ensuring issues are resolved efficiently and effectively.
• Support mission readiness activities such as client mission overview reviews and technical handovers between Sales, Engineering, and Production teams.
• Assist with troubleshooting during integration, commissioning, and early mission operations where required.
• Maintain and contribute to internal technical documentation such as troubleshooting guides, FAQs, and support playbooks.
• Identify recurring issues and opportunities to improve processes, documentation, and product feedback loops with engineering teams.
• Continuously build deep product knowledge and technical understanding of CS systems and satellite control technologies.
• A technical diploma or degree in Engineering, or a related technical field.
• Strong technical problem-solving ability and a curiosity to investigate and understand complex systems.
• Ability to interpret technical information and communicate it clearly to both engineers and customers.
• Strong organizational skills and the ability to manage multiple technical queries simultaneously.
• Excellent written and verbal communication skills.
• Comfortable working independently and taking ownership of technical issues through to resolution.
• Collaborative mindset and ability to work closely with engineering and specialist teams.
• Professionalism and cultural awareness when working with an international customer base.
• High attention to detail and commitment to quality and accuracy.
• Experience in customer-facing technical roles, technical support, systems engineering, or troubleshooting complex products will be beneficial.
• Familiarity with ERP, CRM, or technical support/ticketing systems.
• Contribute to meaningful global space missions with work that has real impact.
• Work with cutting-edge satellite technologies alongside exceptional engineering talent.
• Join a fast-growing, internationally recognised leader in the satellite control industry.
• Grow your career in a high-performance, supportive, and learning-focused environment.
• Collaborate with passionate people who are driven by innovation, excellence, and teamwork.

Shortlisted applicants may be required to complete technical assessments, practical exercises, or case studies relevant to the role. During the interview process, candidates will also be expected to demonstrate their problem-solving ability, collaboration skills, and alignment with CS’s values.