Customer Success & Data Capture Specialist

Kabstrading Co; Cape Town; On-site; ZAR 268,000 - 469,000; Full time

Job summary

Kabstrading Co in Cape Town is seeking a customer service representative to respond promptly to client needs, collect feedback, and provide helpful service. You will handle requests with confidentiality and maintain professionalism in all interactions.

The role emphasizes clear communication, active listening, and the ability to multitask by documenting information while assisting customers. You will strive for accuracy, meet quality standards, and work to increase productivity.

Responsibilities

• Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
• Multitasks by documenting information while speaking with the consumer.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
• Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.

Job description

Kabstrading Co in Cape Town is seeking a customer service representative to respond promptly to client needs, collect feedback, and provide helpful service. You will handle requests with confidentiality and maintain professionalism in all interactions.

The role emphasizes clear communication, active listening, and the ability to multitask by documenting information while assisting customers. You will strive for accuracy, meet quality standards, and work to increase productivity.