Customer Success Consultant (RedRabbit)

WeconnectU; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in IT Services is seeking a Customer Success Consultant in Cape Town. The successful candidate will provide client support, optimize software usage, and assist in training clients on solutions. Ideal candidates will have strong communication skills and a technical aptitude for software.

Qualifications

• Eagerness to stay current with technology trends.
• Self-motivated with strong organizational skills.
• Ability to work under pressure.

Responsibilities

• Provide client support and training on software solutions.
• Assist in optimizing software usage for clients.
• Focus on client education and retention.

Skills

Client support

Strong communication skills

Data management

Excel proficiency

Training capabilities

Attention to detail

Education

Technical aptitude for software

Basic understanding of accounting principles

Job description

1 week ago Be among the first 25 applicants

We are seeking a Customer Success Consultant who is enthusiastic, self-disciplined, and a dedicated people's person with a strong interest in property management and software solutions. Experience with maintenance and inspection in the property industry is essential.

Key Skills:

• In-depth understanding of the company's products and solutions
• Ability to support clients through additional training and solution guidance
• Assist clients in optimising software usage based on their business needs
• Focus on client education and retention, not sales
• Proven ability to manage and interpret large volumes of data
• Strong verbal and written communication skills, especially via email
• Good Excel skills
• Strong training and presentation capabilities
• Exceptional attention to detail
  
  

Requirements

• Technical aptitude to understand software functionality
• Eagerness to stay current with technology trends and best practices
• Positive and professional phone manner
• Ability to work under pressure and manage time effectively
• Self-motivated with strong organisational skills
• Basic understanding of accounting principles

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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