Customer Success Consultant - Accounting exp

Emporium; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading firm in Cape Town seeks a Customer Success Consultant to enhance customer experience and facilitate onboarding processes. This role demands a passion for client relations, tech-savviness, and a commitment to improving client success through proactive engagement. Ideal candidates will have at least one year of relevant experience in the software industry and a strong interpersonal skill set.

Qualifications

• 1+ years experience in account management or customer success in the software industry.
• Track record in property management.
• Ability to simplify complex solutions for clients.

Responsibilities

• Drive and own the new client onboarding journey.
• Develop strong client relationships to optimize software adoption.
• Manage data migration and conduct online training sessions.

Skills

Interpersonal skills

Customer experience

Tech savvy

Ability to work under pressure

Job description

Customer Success Consultant (POS24087)

Somerset West

R18 000 to R 23 000

Requirements

• You’re passionate about great customer experience, making complex things simple, all while improving our clients’ lives in the process
• 1+ years of experience in an account management, customer success or online training in the software industry
• A track record in property management
• Phenomenal interpersonal skills that allows you to easily build new relationships
• Ability to work under pressure
• Tech savvy
  
  

Responsibilities

• Drive and own the new client onboarding journey
• Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
• Management of data migration from clients’ previous solution
• Online training sessions on our software
• Regular client usage audits and consultation sessions to optimally use our solutions
• Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
• Handle and resolve customer requests and complaints.
• Minimize customer churn by pro-active client consultations
• Improve customer experience through product support in product design and product development.
• Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions
  
  

Closing Date: 30 April 2024

To apply for this position: Send MS Word format CV to and use POS24087 in the subject line