Customer Success Consultant - Accounting

Emporium; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company seeks a Customer Success Consultant in Somerset West to oversee customer training and support. The role involves managing training projects, reporting on progress, and assisting customers with system inquiries. Ideal candidates should possess a Bachelor's degree in Accounting and relevant consulting experience.

Qualifications

• Training/Educator or Consulting experience required.
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience.
• Customer service/support experience advantageous.

Responsibilities

• Create and manage training plans with customers.
• Provide system training and support to customers.
• Communicate process successes and failures to stakeholders.

Skills

Customer service

Training

Consulting experience

Excel proficiency

Education

Bachelor's Degree in Accounting

3 years of bookkeeping experience

Tools

Microsoft Word

Outlook

PowerPoint

Accounting software packages

Job description

Customer Success Consultant - Accounting (POS24301)

Somerset West

R 20 000 to R 23 000 per month (negotiable – depending on your experience)

Requirements

• Training/ Educator or Consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous
• Previous experience in the Property/Rental sector will be an advantage
  
  

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers
  
  

Closing Date: 31 October 2024

To apply for this position: Send MS Word format CV to and use POS24301 – Customer Success Consultant in the subject line